Dealer Services Representative

Hankey Group; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K matching

Employee stock ownership program

Paid vacations and holidays

Flexible Spending Account

Metro Card reimbursement

Job summary

Hankey Group is seeking a Dealer Service Representative in Los Angeles, CA to support loan origination by reviewing and preparing loan applications. You will verify information, ensure regulatory compliance, and assist in moving loans toward approval, while maintaining high attention to detail and strong communication with borrowers.

The role involves data entry, document management, and collaboration with underwriters in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 2–3 years in loan processing, mortgage lending, or similar.
• Solid knowledge of lending regulations and compliance requirements.

Responsibilities

• Review and verify loan documents for completeness, accuracy, and compliance.
• Enter and update loan data in the processing system.
• Collect and organize borrower documentation (credit reports, tax returns, bank statements).
• Communicate with borrowers to request missing documents and clarify discrepancies.
• Ensure documents comply with state and federal regulations and company policies.
• Coordinate with underwriters to resolve issues and obtain approvals.
• Track loan status and maintain clear records of actions taken.

Skills

Attention to detail

Communication skills

Multitasking

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Loan processing software

Microsoft Office

Job description

Dealer Service Representative

Los Angeles, CA | On-site

Position Summary

The Dealer Service Representative is responsible for supporting loan origination by processing and preparing loan applications. This includes reviewing loan documentation, verifying applicant information, ensuring compliance with regulations, and facilitating the loan approval process. The ideal candidate should have strong attention to detail, excellent communication skills, and the ability to manage multiple tasks simultaneously.

Key Responsibilities

• Loan Application Review: Review and verify loan application documents for completeness, accuracy, and compliance with company policies and regulatory requirements.
• Data Entry: Enter and update loan application data into the company’s loan processing system.
• Document Management: Collect and organize borrower documentation such as credit reports, tax returns, bank statements, and other necessary materials.
• Communication with Borrowers: Communicate with borrowers and other parties to request missing or additional documents and clarify any discrepancies.
• Compliance and Regulations: Ensure all loan documentation is in compliance with state and federal regulations, as well as company policies.
• Collaboration with Underwriters: Work closely with underwriters to resolve any issues or additional requirements needed to approve the loan.
• Tracking and Follow-up: Track the status of loans in process, ensuring timely completion of all tasks and maintaining clear documentation of communications and actions.
• Quality Control: Review loan files to ensure accuracy and completeness before submission for final approval.
• Customer Service: Provide support to borrowers by answering questions related to the loan process and keeping them informed throughout the process.

Qualifications

• Education: High school diploma or equivalent (Bachelor's degree in a related field preferred).
• Experience: Minimum of [2-3] years of experience in loan processing, mortgage lending, or a similar field preferred.
• Knowledge: Strong understanding of lending regulations and compliance requirements.
• Skills:
• Excellent attention to detail and organizational skills.
• Strong communication and customer service skills, both written and verbal.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficient in loan processing software and Microsoft Office Suite (Excel, Word, etc.).
• Ability to work collaboratively within a team environment and maintain a positive, professional attitude.

Work Environment

• Office-based or remote (depending on company policy).
• Occasional overtime may be required to meet deadlines or manage increased workload.

Physical Requirements

• Ability to sit for extended periods and use office equipment such as computers, phones, and printers.

Compensation

• $18.47 per hour.
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

What benefits do we offer?

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

Acknowledgment

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.