Dealer PT

Boomtown Casino & Hotel New Orleans; Harvey (LA); On-site; USD 17,000 - 28,000; Full time

Job summary

Boomtown Casino & Hotel New Orleans is seeking a casino dealer to greet and assist players, provide rapid, personalized service, and manage table gameplay with accuracy and integrity.

You will maintain up-to-date knowledge of games, ensure proper payouts, and follow all policies while supporting a collaborative team environment across shifts, including nights and weekends.

Qualifications

• Strong verbal communication in English.
• Ability to maintain confidentiality and professionalism.
• Knowledge of applicable state gaming laws and regulations.
• Excellent customer service and interpersonal skills.
• High energy and proactive, strategic issue handling.
• Collaborative communication with team members at all levels.
• Highly organized and detail oriented.
• Ability to perform payoffs calculations accurately.
• Willingness to work nights, weekends, holidays, and overtime.

Responsibilities

• Greet guests, converse in English, and offer gaming information and assistance.
• Deliver fast, flawless, personalized service to players.
• Maintain knowledge of all games dealt and property policies.
• Ensure payouts are made quickly and accurately; manage table cheques.
• Open and close tables according to guidelines and procedures.
• Protect confidentiality in all company matters and comply with regulations.

Skills

Verbal English

Confidentiality

Gaming laws

Customer service

Energetic

Teamwork

Detail oriented

Payoffs math

Flexible shifts

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Acknowledges, greets, and converses in English with all guests; offers assistance and information toanyone showing an interest in gaming.
• Provides fast, flawless, personalized service to players.
• Consistently builds and maintains rapport with guests.
• Maintains knowledge of all aspects of the games dealt.
• Complies with all company and departmental policies and procedures, State Gaming Regulations, andInternal Controls.
• Conducts assigned game according to procedure.
• Ensures appropriate game protection.
• Ensures appropriate game pace for all players.
• Responsible for learning and being familiar with the property’s other gaming and entertainment/serviceactivities in order to provide accurate information and enhance guest experience.
• Ensures payouts are made quickly and accurately.
• Fills and credits tables by verification of cheques.
• Opens and closes tables according to established guidelines and procedures.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• Must have strong verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Knowledgeable of applicable state gaming laws and regulations.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Able to add, subtract, multiply, and divide accurately to figure payoffs.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer