Busperson-Asia

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Penn Entertainment's Lake Charles property is seeking friendly team members for guest-focused service roles. You will greet guests, support servers, maintain cleanliness, restock supplies, and ensure buffet area is tidy and compliant with health standards.

The ideal candidate has a high school diploma, strong communication, basic math, and willingness to work nights and weekends. English proficiency is required; prior fast-paced service experience is preferred.

Qualifications

• High School Diploma or GED.
• Prior customer service experience in a fast-paced environment preferred.
• Excellent customer service and communication skills.
• Must read, write, understand, and speak English.
• Must have basic math skills (add/subtract).
• Availability to work nights, weekends, holidays, and overtime as needed.

Responsibilities

• Provide fast, friendly, professional, and responsive customer service to restaurant guests, servers, and host/ess.
• Adhere to department and property policies and procedures for guest service standards.
• Maintain par levels of operating supplies and restock as needed.
• Clear tables, wipe and sanitize surfaces, and maintain clean service areas.
• Ensure buffet line is clean and sanitary; reset tables with proper settings.
• Assist servers with duties as required (refills, serving food orders, guest needs).
• Maintain cleanliness of designated areas and equipment per health and safety standards.
• Deep clean restaurant equipment and service stations as scheduled.
• Dispose of refuse and debris per department procedures.
• Resolve service issues according to established guidelines.

Skills

Customer service

Communication skills

English literacy

Basic math

Education

High School Diploma or GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.
• Adheres to established department and property policies and procedures regarding guest service standards.
• Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.
• Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats.
• Ensures that the buffet line is clean and sanitary.
• Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.
• Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.
• Maintains equipment as required in accordance with established guidelines and safety procedures.
• Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures.
• Resolves service issues according to established guidelines.
• Assists in Bar/Beverage set-up.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or GED equivalent.
• Prior customer service experience in a fast-paced environment preferred.
• Must have excellent customer service/communication skills.
• Must be able to read, write, understand, and speak English.
• Must have basic math skills, including the ability to add and subtract.
• Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We’re changing entertainment.

Follow us.

Equal Opportunity Employer