Service Host - FT

Hollywood Casino Columbus; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

PENN Entertainment in Columbus is seeking a Guest Service professional to greet guests, arrange hospitality needs, and promote player development programs. You will support smooth operations for high-value guests while upholding hotel-style service standards on the casino floor.

Applicants should have an associate degree or equivalent, strong communication skills, and the ability to handle conflicts diplomatically. Excellent confidentiality and teamwork are essential.

Qualifications

• 21 years of age or older.
• Associate’s degree or equivalent from two-year college or technical school.
• Excellent oral and written communication skills.
• Ability to interact with guests and resolve conflicts diplomatically.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and special requests.
• Maintains knowledge of promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages appropriate use of credit.
• Establishes direct communication with service departments to care for high-value players.
• Ensures compliance with corporate and local policies and interacting with guests professionally.

Skills

Customer service

Communication

Conflict resolution

Confidentiality

Mathematical skills

Education

Associate’s degree

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages the use of credit when appropriate .
• Creates guest loyalty by engaging in service of guests when on property.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners .
• Analyzes and coordinates in-house invitation lists with Manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Attends and aids in the coordination of special events .
• Exhibits a friendly, helpful, and courteous manner when dealing with customer s of fellow team members.
• Establish es a direct line of communication with all service departments for the purpose of caring for high value players.
• Maintain s the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Provides assistance to the Manager as needed.
• Provide s professional representation at internal and external meetings and events.
• Ensure s interactions with internal and external guests follow the guidelines of customer service program.
• Adhere s to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

BRING US YOUR BEST.

• Must be 21 years of age or older.
• Associate’s degree (A.A.) or equivalent from two-year College or technical school; minimum of one - year Cas ino Guest Service experience, i ncluding but not limited to Player De velopment, Slots or Table Games; or equivalent combination of experience and education.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public .
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times .
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.) .

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Follow us.

We're changing entertainment.

Equal Opportunity Employer