Dealer POS Support Tech — Hybrid (Remote After Onboarding)

Lightspeed DMS LLC.; South Jordan (UT); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

South Jordan, UT office

Hybrid after six months

Job summary

Lightspeed DMS LLC. is seeking a Customer Support - Tier I team member to be the first point of contact for dealers facing POS hardware and software issues.

You will diagnose, troubleshoot, and resolve problems on the Lightspeed DMS platform, with a dealer-first approach and empathy. You’ll start full-time in our South Jordan, UT office for six months, then transition to a hybrid schedule with 2–3 days in the office and the rest from home.

Qualifications

• 1–3 years in a technical support role (SaaS/payments/IT)
• Experience troubleshooting POS hardware/software, payment terminals, or similar tech
• Working knowledge of Windows OS environments and basic troubleshooting
• Familiarity with CRM or ticketing platforms for logging and resolving cases
• Strong attention to detail in documenting resolutions and escalating issues

Responsibilities

• Serve as the first point of contact for dealers via phone, email, live chat, and ticketing systems with empathy
• Diagnose and troubleshoot POS hardware and software, and resolve related errors and connectivity problems
• Guide dealers through device setup, reconfiguration, and testing, communicating clearly to technical and non‑technical users
• Maintain accurate case records and escalate complex issues to Tier 2 with full documentation
• Partner with Tier 2 and product teams to flag recurring issues affecting dealer transactions

Skills

Technical support

SaaS experience

Windows OS

CRM/ticketing platforms

Communication

Empathy

Tools

POS devices

DMS software

Job description

Lightspeed DMS LLC. is seeking a Customer Support - Tier I team member to be the first point of contact for dealers facing POS hardware and software issues.

You will diagnose, troubleshoot, and resolve problems on the Lightspeed DMS platform, with a dealer-first approach and empathy. You’ll start full-time in our South Jordan, UT office for six months, then transition to a hybrid schedule with 2–3 days in the office and the rest from home.