Technical Support Analyst - DMS & SaaS

Lightspeed DMS LLC.; South Jordan (UT); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Lightspeed DMS LLC in Utah is seeking a Technical Support Analyst – Tier I to diagnose and troubleshoot complex software, networking, and hardware issues across Lightspeed's DMS modules for Powersport dealerships. This role starts full-time at the South Jordan office for six months, with a subsequent move to a flexible hybrid schedule.

You'll handle case management, document resolutions, and collaborate with developers and product managers to surface recurring issues and drive product

Qualifications

• 2-3 years of experience in technical support, preferably SaaS or IT environment.
• Strong understanding of Windows OS environments, including troubleshooting and configuration.
• Advanced proficiency in diagnosing software issues, hardware troubleshooting, and network setups.
• Proficient in managing support tickets and documenting issues with follow-up on escalations.
• Exposure to or interest in learning dealership/powersports/marine/trailer/golf cart industries.

Responsibilities

• Diagnose and troubleshoot complex software, networking, and hardware problems across lightspeed DMS modules.
• Provide advanced technical support via phone, email, live chat, and ticketing systems; document resolutions in detail.
• Collaborate with developers and product managers to surface recurring issues and drive product improvements.

Skills

SaaS support

Windows OS

Software troubleshooting

Ticket management

Cross-functional collaboration

Communication skills

Continuous learning

Job description

Lightspeed DMS LLC in Utah is seeking a Technical Support Analyst – Tier I to diagnose and troubleshoot complex software, networking, and hardware issues across Lightspeed's DMS modules for Powersport dealerships. This role starts full-time at the South Jordan office for six months, with a subsequent move to a flexible hybrid schedule.

You'll handle case management, document resolutions, and collaborate with developers and product managers to surface recurring issues and drive product