Dealer Parts Analyst: Customer Support & Insights

American Honda Motor Company, Inc.; Troy (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive Base Salary

Paid Overtime

Regional Bonus

Medical, Dental, Vision

Paid time off

Disability insurance

401K with company match

Relocation assistance (if eligible)

Job summary

American Honda Motor Company, Inc. is seeking a Dealer Analyst to support dealership parts managers via phone and email, resolving claims and processing credits while ensuring dealer compliance with PSG policies.

You will manage parts availability, pricing, and returns, monitor multiple mailboxes, and respond to dealer inquiries. Travel and overtime may be required in this office-based role.

Qualifications

• High school diploma or equivalent.
• Associates degree preferred.
• 3-5 years related experience.
• Proficiency with customer service tools.
• Moderate problem-solving skills.
• Communication and documentation skills.
• Ability to handle moderate caseloads.

Responsibilities

• Parts ordering (availability, pricing, color code, etc.); order status & maintenance; parts returns requirements; missing dealer credits; core return & credits
• Daily monitoring of the 9 PC OAR mailboxes and take necessary action, processing manual OAR claims, investigate dealer rejection disputes - Review QFG Pictures, Dealer Pictures, and Carrier Delivery Receipt Documentation
• Inbound ACD coverage - answer incoming calls, research and respond to internal and external customers, and support group efforts for effective phone coverage.
• Identification and resolution of publication and parts error.
• Dealer communication regarding Parts Quality and Manufacturing Related Issues; Inflator Warranty Claim Errors Resolution; Campaign Parts Recall Dealer Inquiries
• Coordinate group concerns and assist dealers with complex technical questions regarding quality control, customer orders, and stock checks.

Skills

Independent work

Problem-solving

Communication

Documentation

Caseload management

Education

High school diploma or equivalent

Associates degree preferred

Job description

American Honda Motor Company, Inc. is seeking a Dealer Analyst to support dealership parts managers via phone and email, resolving claims and processing credits while ensuring dealer compliance with PSG policies.

You will manage parts availability, pricing, and returns, monitor multiple mailboxes, and respond to dealer inquiries. Travel and overtime may be required in this office-based role.