District Parts & Service Sr. Specialist

American Honda Motor Company, Inc.; Mount Laurel Township (NJ); Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive base salary

Job summary

American Honda Motor Co., Inc. seeks a District Parts & Service Manager to support dealer networks across New Jersey and Central Pennsylvania.

This role requires relocation to the Central PA territory and focuses on improving customer satisfaction, service times, and dealer performance through Honda/Acura programs and targeted action plans. The DPSM serves as the liaison between AHM and dealerships, mentoring pilots and leading efforts to close gaps in service quality, parts availability, and

Qualifications

• Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent work-related experience.
• Minimum 3-5 years auto parts and service wholesale, and/or retail experience.
• Automotive service wholesale and/or retail experience strongly preferred.
• Knowledge of OEM automotive warranty policies and procedures preferred.

Responsibilities

• Liaise between American Honda and Honda/Acura dealerships on parts and service objectives.
• Support development and follow-up of action plans to address gaps in dealer performance.
• Cover the Central Pennsylvania territory, with relocation to the territory as needed.
• Participate in Honda/Acura programs, policies, and procedures to promote profitable parts and service departments.

Skills

Auto industry knowledge

Dealer relations

Warranty policies

Retail experience

Education

Bachelor's degree or equivalent

Job description

Legal Entity: American Honda Motor Co., Inc.

Business Unit: BU Parts Service & Technical

Department: DEP National P&S Field

Division: DIV Service

Work Location: Moorestown, NJ Zone Office

Shift: 1st

Workstyle: 100% Virtual

Career Level: 4

Job Grade: Exempt-2

Job Purpose

This position will report to the New Jersey Zone office but will cover the territory of Central Pennsylvania. Therefore, we are seeking candidates who are willing to locate to this territory. The Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, as well as dealership advisor and technician training completion. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 10-11 Honda/Acura Dealers.

Key Accountabilities

• Achievement of Assigned Parts & Accessory Objectives
• Achievement of Overall Customer Satisfaction Objectives
• Achievement of Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura Increase % of Dealers Achieving Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura

Qualifications, Experience, And Skills

• Bachelor’s degree in business, Marketing, Automotive Technology, or equivalent work-related experience
• Minimum Experience
• Minimum 3-5 years auto parts and service wholesale, and/or retail experience
• Automotive service wholesale and/or retail experience strongly preferred
• Knowledge of OEM automotive warranty policies and procedures preferred

What differentiates Honda and makes us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Representative Vehicle
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Tuition Assistance & Student Loan Repayment
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.