Dealer Analytics Specialist: Elevate Parts & Dealer Support

Confidential; Troy (OH); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Paid overtime

Relocation assistance

401k with company match

Education reimbursement

Vacation and holidays

Job summary

Honda is seeking a Dealer Analyst to support dealership parts managers through phone and email, handling research and resolution of parts-related inquiries across Honda, Acura, PSP, Power Equipment, and Marine dealerships. This role emphasizes accurate processing of claims and timely dealer feedback.

The position requires a high school diploma (associates preferred) and 3–5 years of related experience, with strong customer service, problem-solving, and documentation skills.

Qualifications

• Minimum Educational Qualifications: High school diploma or equivalent
• Associates degree preferred
• Minimum Experience: 3-5 years related experience
• Proficiency with customer service tools
• Moderate problem-solving skills
• Communication and documentation skills
• Ability to handle moderate caseloads

Responsibilities

• Parts Ordering (availability, pricing, color code, etc.); Order Status & Maintenance; PartsReturns Requirements; Missing Dealer Credits; Core Return & Credits
• Daily monitoring of the 9 PC OAR mailboxes and take necessary action, Processing ManualOAR Claims, Investigate Dealer Rejection Disputes
• Inbound ACD Coverage - Answer incoming calls, research and respond to internal and external customers
• Dealer communication regarding Parts Quality and Manufacturing Related Issues; Inflator Warranty Claim Errors Resolution
• Coordinate group concerns and assist dealers with complex technical questions regarding quality control, customer orders, and stock checks

Skills

Customer service

Problem-solving

Communication

Documentation

Process compliance

Independent work

Education

High school diploma or equivalent

Associates degree preferred

Tools

CRM systems

Job description

Honda is seeking a Dealer Analyst to support dealership parts managers through phone and email, handling research and resolution of parts-related inquiries across Honda, Acura, PSP, Power Equipment, and Marine dealerships. This role emphasizes accurate processing of claims and timely dealer feedback.

The position requires a high school diploma (associates preferred) and 3–5 years of related experience, with strong customer service, problem-solving, and documentation skills.