Dealer Operations Analyst: Onboarding & Support

Entrega; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Entrega is seeking a Dealer Operations Analyst in Orlando to provide exceptional dealer support via phone and email, ensuring timely, accurate documentation of all interactions. The role emphasizes empathy, value, and adherence to SLAs while coordinating with team members for day-to-day operations.

The ideal candidate has 4+ years in customer service or technical support, with a Bachelor’s degree or equivalent experience.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 4+ years in customer and client service focused industry or technical support.
• Ability to work independently and as part of a team.
• Strong communication and documentation skills.
• Experience with software onboarding and adherence to SLAs.

Responsibilities

• Manage dealer communications via phone and email with empathy and value.
• Troubleshoot dealer questions/issues across OEM software applications; perform root cause analysis.
• Oversee onboarding process for dealers to OEM software applications adhering to defined processes.
• Document interactions and outcomes with high-quality narrative for clients.
• Perform additional tasks to support organizational success.

Skills

Independent work

Team collaboration

Under pressure

Problem solving

Learning mindset

Organizational skills

Self-starting

Time management

Education

Bachelor’s degree or equivalent

4+ years in customer service/technical support

Job description

Entrega is seeking a Dealer Operations Analyst in Orlando to provide exceptional dealer support via phone and email, ensuring timely, accurate documentation of all interactions. The role emphasizes empathy, value, and adherence to SLAs while coordinating with team members for day-to-day operations.

The ideal candidate has 4+ years in customer service or technical support, with a Bachelor’s degree or equivalent experience.