Dealer-Focused Application Support Specialist (Hybrid)

VIVA USA Inc; East Moline (IL); Hybrid; USD 52,000 - 78,000; Full time

Job summary

VIVA USA Inc. is seeking a Dealer Business Specialist focused on Application Support. The role will primarily handle application support for dealers and business users, ensuring timely issue analysis and resolution.

The candidate should have 1+ years in application support or service desk, with a proven ability to communicate technical information clearly and follow established support processes. Hybrid schedule with 4 in-office days per week is offered.

Qualifications

• 1+ years of experience supporting software applications or business systems
• 1+ years in a service desk, application support, or customer support environment
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes and escalate issues appropriately
• Demonstrated learning mindset with the ability to build functional and technical knowledge
• Foundational understanding of GAAP, including bookkeeping, general ledger, reconciliation, and financial statements

Skills

Application support

Customer service

Communication

Process adherence

Learning mindset

GAAP knowledge

Tools

Microsoft Office

Power Platform

Dynamics 365

SQL

Job description

VIVA USA Inc. is seeking a Dealer Business Specialist focused on Application Support. The role will primarily handle application support for dealers and business users, ensuring timely issue analysis and resolution.

The candidate should have 1+ years in application support or service desk, with a proven ability to communicate technical information clearly and follow established support processes. Hybrid schedule with 4 in-office days per week is offered.