Application Support Specialist

VIVA USA Inc; East Moline (IL); Hybrid; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

VIVA USA Inc. is seeking a Dealer Business Specialist focused on Application Support. The role will primarily handle application support for dealers and business users, ensuring timely issue analysis and resolution.

The candidate should have 1+ years in application support or service desk, with a proven ability to communicate technical information clearly and follow established support processes. Hybrid schedule with 4 in-office days per week is offered.

Qualifikationen

• 1+ years of experience supporting software applications or business systems
• 1+ years in a service desk, application support, or customer support environment
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes and escalate issues appropriately
• Demonstrated learning mindset with the ability to build functional and technical knowledge
• Foundational understanding of GAAP, including bookkeeping, general ledger, reconciliation, and financial statements

Kenntnisse

Application support

Customer service

Communication

Process adherence

Learning mindset

GAAP knowledge

Tools

Microsoft Office

Power Platform

Dynamics 365

SQL

Jobbeschreibung

Hybrid schedule – 4 days in the office each week.

This is a Dealer Business Specialist position that will primarily be responsible for Application Support

Looking for someone with proven experience with application support.

Required Experience

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes while escalating issues appropriately when needed
• Demonstrated learning mindset with the ability to build functional and technical knowledge over time
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements

Other Relevant Experience

• Exposure to dealership operations or dealer-facing business applications
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
• Working knowledge of SQL for data analysis or troubleshooting
• Awareness of API concepts and system integrations

Notes

This team is currently working a hybrid schedule – 4 days in the office each week.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status