Deal Desk Manager - NA Ops & AI Transformation

LinkedIn; New York (NY); Híbrido; USD 102.000 - 164.000; Jornada completa

Descripción de la vacante

LinkedIn is hiring a Manager II for Deal Desk in New York City, a hybrid role combining in-office leadership with remote work flexibility. You will lead a regional Deal Desk team, drive operational excellence, and partner with cross-functional stakeholders to optimize deal execution and commercial performance.

The role emphasizes strategic initiative leadership and talent development. The successful candidate will influence senior leaders, manage a high-performing culture, and steer initiatives

Formación

• 4+ years of experience in Deal Desk, Order Management, Sales Operations, Business Operations, Consulting, Pricing, or a related commercial operations function
• 2+ years of experience either leading people directly, on a project team basis, mentoring, interim managing, or team lead capacity

Responsabilidades

• Manage day-to-day Deal Desk operations within the North America region, including deal intake, triage, commercial recommendations, contract support, escalations, and post-sale handoffs
• Directly manage a team of Strategists, Sr. Strategists, and Leads; define performance standards, coach for growth, and manage workload effectively
• Collaborate with global Deal Desk leaders to deliver consistent and exceptional partnership to the sales organization
• Define and implement operational strategy for the team and broader group, identifying improvements in how Deal Desk partners with Sales across the end-to-end deal lifecycle
• Define career paths and support talent development across the team, including capacity planning, skill-building, and succession planning
• Scope and operationalize strategic initiatives tied to AI transformation, product adoption, automation, and Deal Desk operating model improvements; translate ambiguous priorities into clear plans with defined ownership, milestones, and measurable outcomes
• Use operational data, case trends, and adoption metrics to identify process improvements and scalable solutions
• Partner with Product, Sales, Pricing, Sales Operations, Finance, Legal, and other cross-functional teams to improve seller experience and scale Deal Desk support
• Engage with leadership across all cross-functional teams to ensure operational performance is aligned to business priorities; advocate for Deal Desk's brand as a trusted commercial and operational partner
• Manage day-to-day escalations and present both short-term and long-term solutions to resolve root causes
• Engage directly with clients where appropriate to resolve deal execution issues
• Support change management for new tools, AI-enabled workflows, and process improvements

Conocimientos

Leadership

Program Management

Problem Solving

Descripción del empleo

LinkedIn is hiring a Manager II for Deal Desk in New York City, a hybrid role combining in-office leadership with remote work flexibility. You will lead a regional Deal Desk team, drive operational excellence, and partner with cross-functional stakeholders to optimize deal execution and commercial performance.

The role emphasizes strategic initiative leadership and talent development. The successful candidate will influence senior leaders, manage a high-performing culture, and steer initiatives