Deaf & Hard of Hearing Accessibility Operations Coordinator

Boston University; Boston (MA); On-site; USD 36,000 - 63,000; Full time

Job summary

Boston University is seeking a Coordinator for Deaf & Hard of Hearing Operations & Communication Access in Disability Services. The role leads communication access services, coordinates interpreters and CART, and supports vendor and event accessibility. In-person, with ASL fluency required and service-oriented collaboration with students, faculty and staff.

The position emphasizes operational continuity, data tracking, training, and program development to improve accessibility across campus.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Two years of professional experience in disability services, Deaf & Hard of Hearing services, higher education, or related field.
• Professional fluency in American Sign Language (ASL) required.
• Commitment to customer service and inclusive, student-centered environment.
• Strong attention to detail with organizational and time-management skills.
• Ability to work independently and manage multiple priorities in a fast-paced setting.

Responsibilities

• 35% Communication Access & Event Coordination: receives, processes, and schedules requests; coordinates interpreters and captioning; advises on event accessibility; serves as primary contact for accessibility planning.
• 25% DHH Operations & Service Delivery: supports accommodation implementation; maintains service records and scheduling systems; assists with assignments; monitors coverage; acts as backup during staff absences.
• Maintains interpreter and CART provider roster; assists with recruitment, onboarding, and orientation of providers; tracks credentials and performance; supports vendor management and contract administration.
• Develops training for faculty and staff; provides consultation on accessibility best practices; creates and maintains resource materials.
• 10% Systems, Reporting & Process Improvement: maintains databases, forms, website, documents; produces reports on requests and utilization; supports continuous improvement and technology implementations.
• 5% Other duties as assigned.

Skills

ASL

Customer service

Organizational skills

Written & interpersonal communication

Education

Bachelor's degree

Master's degree

Job description

Boston University is seeking a Coordinator for Deaf & Hard of Hearing Operations & Communication Access in Disability Services. The role leads communication access services, coordinates interpreters and CART, and supports vendor and event accessibility. In-person, with ASL fluency required and service-oriented collaboration with students, faculty and staff.

The position emphasizes operational continuity, data tracking, training, and program development to improve accessibility across campus.