Coordinator Deaf Hard of Hearing Operations Communication Access Disability Services

Boston University; Boston (MA); On-site; USD 36,000 - 63,000; Full time

Job summary

Boston University is seeking a Coordinator for Deaf & Hard of Hearing Operations & Communication Access in Disability Services. The role leads communication access services, coordinates interpreters and CART, and supports vendor and event accessibility. In-person, with ASL fluency required and service-oriented collaboration with students, faculty and staff.

The position emphasizes operational continuity, data tracking, training, and program development to improve accessibility across campus.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Two years of professional experience in disability services, Deaf & Hard of Hearing services, higher education, or related field.
• Professional fluency in American Sign Language (ASL) required.
• Commitment to customer service and inclusive, student-centered environment.
• Strong attention to detail with organizational and time-management skills.
• Ability to work independently and manage multiple priorities in a fast-paced setting.

Responsibilities

• 35% Communication Access & Event Coordination: receives, processes, and schedules requests; coordinates interpreters and captioning; advises on event accessibility; serves as primary contact for accessibility planning.
• 25% DHH Operations & Service Delivery: supports accommodation implementation; maintains service records and scheduling systems; assists with assignments; monitors coverage; acts as backup during staff absences.
• Maintains interpreter and CART provider roster; assists with recruitment, onboarding, and orientation of providers; tracks credentials and performance; supports vendor management and contract administration.
• Develops training for faculty and staff; provides consultation on accessibility best practices; creates and maintains resource materials.
• 10% Systems, Reporting & Process Improvement: maintains databases, forms, website, documents; produces reports on requests and utilization; supports continuous improvement and technology implementations.
• 5% Other duties as assigned.

Skills

ASL

Customer service

Organizational skills

Written & interpersonal communication

Education

Bachelor's degree

Master's degree

Job description

Coordinator, Deaf & Hard of Hearing Operations & Communication Access, Disability Services

Category

Job Location

Tracking Code

26501024980728

Posted Date

8/7/2026

Salary Grade

Grade 46

Expected Hiring Range Minimum

$55,300.00

Expected Hiring Range Maximum

$62,500.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

General Description:

Under the direction of the Senior Coordinator for Deaf & Hard of Hearing Services, the Coordinator serves as the operational lead for communication access services and provides direct support for Deaf & Hard of Hearing accommodations. Fluency in American Sign Language (ASL) is required, as the incumbent regularly communicates directly with Deaf and Hard of Hearing students, faculty, staff, interpreters, and service providers. This position is in-person and functions as the primary backup to the Senior Coordinator and helps ensure continuity of operations across communication access requests, interpreter and captioning services, vendor management, event accessibility, and departmental compliance initiatives.

Essential Functions:

• 35% Communication Access & Event Coordination
  • Receives, processes, and schedules requests for communication access.
  • Coordinates sign language interpreters, CART providers, captioning vendors, and related services.
  • Advises departments on communication access requirements for university events.
  • Serves as primary point of contact for event accessibility planning.
• 25% DHH Operations & Service Delivery
  • Supports accommodation implementation for Deaf and Hard of Hearing students.
  • Maintains service records, scheduling systems, and operational documentation.
  • Assists with interpreter and captioning assignments for academic and co-curricular activities.
  • Monitors service coverage and escalates gaps or operational concerns.
  • Serves as backup for critical DHH operational functions during staff absences.
• Maintains interpreter and CART provider roster.
• Assists with recruitment, onboarding, and orientation of contracted providers.
• Tracks credentials, certifications, availability, and performance.
• Supports vendor relationship management and contract administration.
• Develops and delivers training for faculty, staff, and departments.
• Provides consultation on communication access and accessibility best practices.
• Creates and maintains resource materials.
• 10% Systems, Reporting & Process Improvement
  • Maintains databases, forms, website, and operational documentation.
  • Produces reports and metrics related to communication access requests, service utilization, and provider coverage.
  • Supports continuous improvement initiatives and technology implementations.
• 5% Other Duties as Assigned

Required Skills

• Bachelor's degree required; Master's degree preferred.
• Two years of progressively responsible professional experience in disability services, Deaf & Hard of Hearing services, higher education, or a related field.
• Professional fluency in American Sign Language (ASL) required.
• Demonstrated commitment to providing exceptional customer service and fostering an inclusive, student-centered environment.
• Strong attention to detail with excellent organizational, problem-solving, and time management skills.
• Proven ability to work independently, exercise sound judgment, take initiative, and manage multiple priorities in a fast-paced environment.
• Excellent written and interpersonal communication skills, with the ability to collaborate effectively with students, faculty, staff, and external vendors.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.