DDI Network Engineer

Veriipro; Chandler (AZ); On-site; USD 110,000 - 140,000; Full time

Job summary

Veriipro in Chandler, AZ is seeking an experienced DDI Administrator to provide enterprise DNS, DHCP, and IPAM support across global environments. You will manage IP allocations, DNS records, and configuration updates, and you will participate in 24x7 production support as needed.

The role requires 5+ years in DDI, hands-on experience with BlueCat and Vital QIP, ITIL v3/v4 processes, and strong scripting knowledge with PowerShell. Excellent communication and documentation skills are essential.

Qualifications

• 5+ years of experience in DNS, DHCP, and IPAM administration.
• Hands-on experience with BlueCat, Vital QIP, and enterprise DNS management tools.
• Strong knowledge of DNS, DHCP, TCP/IP, IPAM, subnetting, Active Directory, LDAP, SSO, and authentication protocols.
• Good understanding of networking concepts including routing, switching, firewalls, load balancing, IPS, and packet analysis.
• Experience managing global DDI environments and implementing DNS/DHCP changes across multiple regions.
• Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management.
• Hands-on experience with Remedy ITSM, Windows PowerShell, and PuTTY.
• Strong analytical, troubleshooting, documentation, and customer support skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide operational support for enterprise DNS, DHCP, and IP Address Management (DDI) infrastructure.
• Manage and fulfill DDI service requests including IP allocation, DNS record creation, configuration updates, modifications, and deletions.
• Administer and support BlueCat and Vital QIP platforms across global environments.
• Perform design validation, peer reviews, implementation planning, pre-validation, deployment, and post-implementation verification.
• Create, schedule, and execute Change Requests (CRQs) following ITIL change management processes.
• Participate in Change Advisory Board (CAB) meetings and design review sessions.
• Support Incident, Problem, Change, and Service Request Management activities while adhering to operational standards and SLAs.
• Collaborate with Network Operations, Engineering, Architecture, and business teams to assess technical requirements and implementation impacts.
• Troubleshoot complex DNS, DHCP, and IPAM issues and provide Level 2/Level 3 support.
• Fulfill Resource Record, Device Registration, Site Code, and IP management requests.
• Maintain accurate technical documentation, implementation records, and operational procedures.
• Participate in 24×7 production support, including off-hours and weekend activities as required.

Skills

DDI administration

DNS

DHCP

IPAM

BlueCat

Vital QIP

ITIL v3/v4

PowerShell

Remedy ITSM

Troubleshooting

Communication skills

Tools

BlueCat

Vital QIP

Remedy ITSM

PuTTY

PowerShell

Job description

Required Technical/Functional Skills

• 5+ years of experience in DNS, DHCP, and IP Address Management (DDI) administration and support.
• Hands‑on experience with BlueCat, Vital QIP, and enterprise DNS management tools.
• Strong knowledge of DNS, DHCP, TCP/IP, IPAM, subnetting, Active Directory, LDAP, SSO, and authentication protocols.
• Good understanding of networking concepts including routing, switching, firewalls, load balancing, IPS, and packet analysis.
• Experience managing global DDI environments and implementing DNS/DHCP changes across multiple regions.
• Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management.
• Hands‑on experience with Remedy ITSM, Windows PowerShell, and PuTTY.
• Strong analytical, troubleshooting, documentation, and customer support skills.
• Excellent verbal and written communication skills.

Roles & Responsibilities

• Provide operational support for enterprise DNS, DHCP, and IP Address Management (DDI) infrastructure.
• Manage and fulfill DDI service requests including IP allocation, DNS record creation, configuration updates, modifications, and deletions.
• Administer and support BlueCat and Vital QIP platforms across global environments.
• Perform design validation, peer reviews, implementation planning, pre‑validation, deployment, and post‑implementation verification.
• Create, schedule, and execute Change Requests (CRQs) following ITIL change management processes.
• Participate in Change Advisory Board (CAB) meetings and design review sessions.
• Support Incident, Problem, Change, and Service Request Management activities while adhering to operational standards and SLAs.
• Collaborate with Network Operations, Engineering, Architecture, and business teams to assess technical requirements and implementation impacts.
• Troubleshoot complex DNS, DHCP, and IPAM issues and provide Level 2/Level 3 support.
• Fulfill Resource Record, Device Registration, Site Code, and IP management requests.
• Maintain accurate technical documentation, implementation records, and operational procedures.
• Participate in 24×7 production support, including off‑hours and weekend activities as required.

Preferred Qualifications

• ITIL Foundation Certification (preferred)
• CCNA Certification
• BlueCat Certification (preferred)

Preferred Skills

• Experience with enterprise network operations and service delivery.
• Knowledge of scripting and automation using PowerShell.
• Experience working in large‑scale global enterprise environments.
• Familiarity with operational governance, compliance, and process improvement initiatives.