DDI SRF Engineer - DNS/DHCP/IPAM Specialist

Veriipro; Chandler (AZ); On-site; Full time

Job description

We are seeking a DDI SRF Engineer to support and manage enterprise DNS, DHCP, and IP address management (IPAM) infrastructure. This role focuses on service request fulfillment, operational support, and change management within a 24x7 network operations environment.

Key Responsibilities

• Provide operational support for DDI infrastructure (DNS, DHCP, IPAM) in a 24x7 production environment
• Manage Service Requests, Incidents, and Changes, including adding, modifying, and deleting DDI configurations
• Analyze incoming requests, prioritize, schedule, and execute changes aligned with business needs
• Perform pre-validation, implementation, and post-change verification activities
• Submit and manage Change Requests (CRQs) through the full change management lifecycle
• Conduct testing in non-production environments to ensure successful production deployments
• Collaborate with Network Operations, Engineering, Architecture teams, and business stakeholders
• Participate in Change Advisory Board (CAB) and design review meetings
• Act as an escalation point for complex service requests and unresolved issues
• Maintain proper documentation, ticket updates, and handoffs

Required Skills

• Strong hands-on experience with BlueCat and Vital QIP (DDI platforms)
• Solid understanding of DNS, DHCP, IPAM, and TCP/IP networking
• Knowledge of networking concepts: firewalls, load balancing, IPS, routing, switching
• Experience managing global DDI environments and fulfilling requests (RRs, device registration, site codes)
• Familiarity with packet analysis and troubleshooting
• Experience with ITIL processes (Incident, Change, Service Request Management)
• Hands-on experience with Remedy ITSM or similar tools
• Expertise in DDI tools: BlueCat, Vital QIP, DNS platforms
• Strong understanding of authentication & directory services: LDAP, Active Directory, SSO, IWA
• Knowledge of subnetting and network design fundamentals
• Adherence to operational discipline and SOPs
• Strong analytical and troubleshooting skills
• Excellent customer-facing communication skills