DDI SRF Engineer (DNS/DHCP/IPAM – Network Operations)

Veriipro; Chandler (AZ); On-site; USD 80,000 - 120,000; Full time

Job summary

Veriipro is seeking a DDI SRF Engineer to support DNS, DHCP, and IP address management within a 24x7 operations environment. The role involves managing service requests and change management for DDI infrastructure.

Key responsibilities include operational support, collaboration with engineering teams, and maintaining documentation. Ideal candidates will have strong experience with BlueCat and Vital QIP, proficient in networking concepts and ITIL processes.

Qualifications

• 5+ years of experience with DDI technologies.
• Familiarity with packet analysis and troubleshooting.
• Experience managing global DDI environments.

Responsibilities

• Provide operational support for DDI infrastructure in a 24x7 environment.
• Manage Service Requests and Changes related to DDI configurations.
• Collaborate with various teams to ensure successful deployments.

Skills

Hands-on experience with BlueCat

Understanding of DNS, DHCP, IPAM

Knowledge of TCP/IP networking

Experience with ITIL processes

Strong analytical and troubleshooting skills

Excellent customer-facing communication skills

Tools

Remedy ITSM

Vital QIP

DDI platforms

Job description

We are seeking a DDI SRF Engineer to support and manage enterprise DNS, DHCP, and IP address management (IPAM) infrastructure. This role focuses on service request fulfillment, operational support, and change management within a 24x7 network operations environment.

Key Responsibilities

• Provide operational support for DDI infrastructure (DNS, DHCP, IPAM) in a 24x7 production environment
• Manage Service Requests, Incidents, and Changes, including adding, modifying, and deleting DDI configurations
• Analyze incoming requests, prioritize, schedule, and execute changes aligned with business needs
• Perform pre-validation, implementation, and post-change verification activities
• Submit and manage Change Requests (CRQs) through the full change management lifecycle
• Conduct testing in non-production environments to ensure successful production deployments
• Collaborate with Network Operations, Engineering, Architecture teams, and business stakeholders
• Participate in Change Advisory Board (CAB) and design review meetings
• Act as an escalation point for complex service requests and unresolved issues
• Maintain proper documentation, ticket updates, and handoffs

Required Skills

• Strong hands-on experience with BlueCat and Vital QIP (DDI platforms)
• Solid understanding of DNS, DHCP, IPAM, and TCP/IP networking
• Knowledge of networking concepts: firewalls, load balancing, IPS, routing, switching
• Experience managing global DDI environments and fulfilling requests (RRs, device registration, site codes)
• Familiarity with packet analysis and troubleshooting
• Experience with ITIL processes (Incident, Change, Service Request Management)
• Hands-on experience with Remedy ITSM or similar tools
• Expertise in DDI tools: BlueCat, Vital QIP, DNS platforms
• Strong understanding of authentication & directory services: LDAP, Active Directory, SSO, IWA
• Knowledge of subnetting and network design fundamentals
• Adherence to operational discipline and SOPs
• Strong analytical and troubleshooting skills
• Excellent customer-facing communication skills