Remote DCIM Support & Data Migration Analyst

Sunbird-Software-Inc.; Sioux Falls (SD); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Flexible schedule

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Work from home

Job summary

Sunbird is seeking a Technical Analyst to support successful DCIM software implementations by handling hardware models, data center drawings, and data migrations. You will improve customer success documentation and troubleshoot software bugs for clients.

You’ll operate in a customer-facing role with ticketing, data analysis, and training activities, and you may travel up to 10% as needed. Strong technical foundations and communication are required.

Qualifications

• Associates degree in a technical discipline or equivalent experience.
• One year experience providing customer support for a technical environment.
• Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
• Demonstrated basic technical knowledge of: Computer hardware (rack servers, PDUs, and cabling); Windows 7/10; MS Excel xls/csv file creation.
• Ability to work flexible hours with the possibility of travel up to 10%.
• Accountability and the ability to adapt/multi-task/manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly.
• Good oral/written communication and interpersonal skills required.
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.

Responsibilities

• Using a ticketing system – submitting, updating, closing tickets in a timely fashion.
• Researching, resolving and responding to customer questions via phone, email or support portal under supervision.
• Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
• Accurately research technical specifications and images for IT and data center equipment located throughout data centers.
• Analyze, scrub and migrate data from current source to DCIM database.
• Develop and enhance documentation to enrich a customer’s experience.
• Assist with software testing when new features and fixes are completed by engineering team.
• Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system under supervision.
• Participate in online training sessions for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
• Editing and working with AutoCAD and Visio drawings.
• Create and/or edit models under supervision.
• Data center surveys and audits

Skills

Customer support

Project management

Analytical skills

Troubleshooting

Communication skills

Adaptability

Education

Associates degree in a technical discipline

Equivalent experience

Tools

AutoCAD

Visio

MS Excel

SQL basics

Jira

Fresh Desk

Slack

MS Teams

Job description

Sunbird is seeking a Technical Analyst to support successful DCIM software implementations by handling hardware models, data center drawings, and data migrations. You will improve customer success documentation and troubleshoot software bugs for clients.

You’ll operate in a customer-facing role with ticketing, data analysis, and training activities, and you may travel up to 10% as needed. Strong technical foundations and communication are required.