DC Operations Leader – Logistics & Customer Experience

DHL eCommerce; Sumner (WA); In loco; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Bonus Programs

401k with company match

Medical, Dental, Vision

Paid Time Off

Descrizione del lavoro

DHL eCommerce in Washington, Sumner, seeks a General Manager to lead all DC functions and drive safety, service, quality, and cost. You will mentor a dynamic management team, engage with USPS and vendor partners, and balance operational directions with execution to exceed customer expectations.

The role requires a Bachelor's in management or engineering, an MBA preferred, and 5 years in management with large-site experience. Strong leadership and budgeting skills are essential.

Competenze

• Bachelor’s degree in management, Engineering, related field, or equivalent experience.
• MBA or advanced degree preferred.
• 5 years in a management role with a combination of warehouse, fulfillment, transportation, related industry, or high-speed sortation facilities.
• Minimum 3 years of experience managing large sites.
• Staff scheduling experience in a variable work volume environment.
• Experience interacting with the USPS is highly desirable.
• MS Office proficiency necessary.
• Experience in direct/variable cost budgeting and capital equipment purchase.

Mansioni

• Function as advisor to senior management level operations.
• Takes proactive measures to ensure safety of all employees in the facility.
• Manage DCs cost, overtime, headcount, productivity, automation equipment maintenance, vendor cost/service value, and all other elements that impact cost per piece processed.
• Manage DCs quality functions: monitor quality controls; track service levels; develop new quality initiatives; implement best practices.
• Communicate with DC personnel through managers and supervisors with regular meetings and memos.
• Work with Human Resources for payroll, headcount, staffing, evaluations, and employee relations.
• Manage employee satisfaction and retention.
• Conduct and ensure timely performance evaluations.
• Coordinate client’s and vendor’s pick-up/closing times with Central Dispatch and Logistics.
• Daily audits with DC management; address client concerns and resolve issues.
• Liaison between vendors, operations, and sales; build USPS relationships.
• Identify continuous improvement and cost reduction opportunities; Lean leadership.

Conoscenze

Analytical skills

Project management

Team leadership

Communication

Formazione

Bachelor’s degree in management/engineering

MBA or advanced degree

Strumenti

MS Office

Descrizione del lavoro

DHL eCommerce in Washington, Sumner, seeks a General Manager to lead all DC functions and drive safety, service, quality, and cost. You will mentor a dynamic management team, engage with USPS and vendor partners, and balance operational directions with execution to exceed customer expectations.

The role requires a Bachelor's in management or engineering, an MBA preferred, and 5 years in management with large-site experience. Strong leadership and budgeting skills are essential.