Warehouse General Manager — Operations & Strategy

DHL Supply Chain; Glendale (AZ); On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking a General Manager to lead warehouse operations across our network in the United States. You will drive strategic process improvements, cost control, and productivity gains while guiding a team of Operations Managers and staff.

Your leadership will ensure safety, compliance, and a high-performance culture. You will own the P&L, cultivate key client relationships, and present Monthly/Quarterly Business Reviews with senior stakeholders.

Qualifications

• 5+ years managerial/supervisory experience.
• 2+ years of experience in a supply chain, warehousing or distribution environment.
• Experience in Third Party Logistics (3PL) and/or Contract Logistics, preferred.
• Staff management, required.

Responsibilities

• Oversee day-to-day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately.
• Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
• Lead and motivate a team of Operations Managers and staff, providing coaching, guidance, and support as needed, while also developing a strong team culture.
• Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities in the facility to maintain a safe, clean, and efficient working environment.
• Utilize warehouse management systems (WMS), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
• Manage vendor relationships, and ensure cost-effective services and supplies while managing the site in accordance with the commercial agreement.
• Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decision-making and drive continuous improvement.
• Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.
• Responsible for the site's profit and loss (P&L), which is directly influenced by customer relationships.
• Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to customer, leveraging strong team collaboration.

Skills

Managerial experience

Supply chain experience

Staff management

P&L management

Project management

WMS experience

Education

Bachelor’s degree or equivalent

Tools

WMS software

Job description

DHL Supply Chain is seeking a General Manager to lead warehouse operations across our network in the United States. You will drive strategic process improvements, cost control, and productivity gains while guiding a team of Operations Managers and staff.

Your leadership will ensure safety, compliance, and a high-performance culture. You will own the P&L, cultivate key client relationships, and present Monthly/Quarterly Business Reviews with senior stakeholders.