General Manager

DHL eCommerce; Sumner (WA); In loco; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Bonus Programs

401k with company match

Medical, Dental, Vision

Paid Time Off

Descrizione del lavoro

DHL eCommerce in Washington, Sumner, seeks a General Manager to lead all DC functions and drive safety, service, quality, and cost. You will mentor a dynamic management team, engage with USPS and vendor partners, and balance operational directions with execution to exceed customer expectations.

The role requires a Bachelor's in management or engineering, an MBA preferred, and 5 years in management with large-site experience. Strong leadership and budgeting skills are essential.

Competenze

• Bachelor’s degree in management, Engineering, related field, or equivalent experience.
• MBA or advanced degree preferred.
• 5 years in a management role with a combination of warehouse, fulfillment, transportation, related industry, or high-speed sortation facilities.
• Minimum 3 years of experience managing large sites.
• Staff scheduling experience in a variable work volume environment.
• Experience interacting with the USPS is highly desirable.
• MS Office proficiency necessary.
• Experience in direct/variable cost budgeting and capital equipment purchase.

Mansioni

• Function as advisor to senior management level operations.
• Takes proactive measures to ensure safety of all employees in the facility.
• Manage DCs cost, overtime, headcount, productivity, automation equipment maintenance, vendor cost/service value, and all other elements that impact cost per piece processed.
• Manage DCs quality functions: monitor quality controls; track service levels; develop new quality initiatives; implement best practices.
• Communicate with DC personnel through managers and supervisors with regular meetings and memos.
• Work with Human Resources for payroll, headcount, staffing, evaluations, and employee relations.
• Manage employee satisfaction and retention.
• Conduct and ensure timely performance evaluations.
• Coordinate client’s and vendor’s pick-up/closing times with Central Dispatch and Logistics.
• Daily audits with DC management; address client concerns and resolve issues.
• Liaison between vendors, operations, and sales; build USPS relationships.
• Identify continuous improvement and cost reduction opportunities; Lean leadership.

Conoscenze

Analytical skills

Project management

Team leadership

Communication

Formazione

Bachelor’s degree in management/engineering

MBA or advanced degree

Strumenti

MS Office

Descrizione del lavoro

DHL eCommerce

Equal Opportunity Employer/Disability/VET

Location: Washington, Sumner (SEA)

Job Brief

Our General Manager plays a crucial role in exceeding expectations and providing a superb customer experience critical to DHL eCommerce’s success. This position is responsible for all DC functions.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

JOB SUMMARY:
Our General Manager plays a crucial role in exceeding expectations and providing a superb customer experience critical to DHL eCommerce’s success. This position is responsible for all DC functions. This role is a multi-faceted role requiring the ability to balance operations directions and execution of the core DC objectives: safety, service, quality, and cost. The successful candidate will lead a dynamic management team to achieve operational excellence through coaching and mentoring the team, driving employee engagement, and building leadership bench strength within the DC.
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Function as advisor to senior management level operations.
• Takes proactive measures to ensure safety of all employees in your facility.
• Manage DCs cost, overtime, headcount, productivity, automation equipment maintenance, vendor cost/service value, and all other elements that impact the overall cost per piece processed.
• Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
• Communicate with DC personal directly and through Managers and Supervisors with formalized daily, weekly, and monthly operations meetings, newsletters, memos.
• Work with Human Resources function to include payroll, headcount, staffing, evaluations, and employee relations.
• Manage employee satisfaction levels thus fostering high employee retention.
• Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
• Manage the coordination of the client’s and vendor’s pick-up and closing times, pick-up points, cut-offs in cooperation with our strategic partner’s Central Dispatch and Logistics.
• Conduct daily audits both internal and external with DC’s management team; address and follow up on client concerns and needs; resolve service issues.
• Liaison between vendors, operations, and sales.
• Build and maintain effective USPS relationships.
• Identify and undertake continuous business improvements and cost reduction reviews throughout scope of role to include Distribution Center of Excellence and First Choice initiatives.
• Leverage Lean Principles of Management to drive continuous improvement.
• Leverage Lean Principles of Management to coach and mentor management staff.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in management, Engineering, related field, or equivalent experience.
• MBA or advanced degree preferred.
• 5 years in a management role with a combination of warehouse, fulfillment, transportation, related industry, or high-speed sortation facilities.
• Minimum 3 years of experience managing large sites.
• Staff scheduling experience in a variable work volume environment.
• Experience interacting with the USPS is highly desirable.
• MS Office proficiency necessary.
• Experience in direct/variable cost budgeting and capital equipment purchase.

REQUIREMENTS/SKILLS:

• Ability to work all shifts especially 3rd shift.
• Strong analytical skills.
• Strong project management skills and ability to balance competing priorities, complex situations, and tight deadlines.
• Excellent verbal and written communications skills.
• Proven ability to recruit, lead, motivate and develop operations teams that consistently and sustainably achieve and exceed operational targets and goals.
• Proven ability to build relationships and successfully manage various locations with a variety of strategic vendor-partners.
• Past experience with multi-unit management preferred.
• Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations.
• Goal driven and self-motivated to overachieve against personal targets in a highly competitive industry sector.
• Direct/variable cost budgeting and capital equipment purchase experience.
• Demonstrated success in past stretch assignments and/or primary role that includes process improvements/overall results improvement for turn-around facilities.

PHYSICAL DEMANDS:

• Able to work a range of shifts based on operational needs, after-hour, weekends, and holidays.
• Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs.
• Works in a warehouse environment where frequently this position will be exposed to cold, hot, and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
• 50% travel required.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal employment opportunity, including veterans and individuals with disabilities.

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