DC Operations Group Leader & Training Coach

AEO; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

American Eagle Outfitters' Phoenix DC is seeking a Group Leader to act as the right hand to the DC Operations Supervisor. You will lead teams, coordinate workflow, and train new hires while maintaining a strong safety culture. You’ll also actively assist with material handling and merchandise processing as needed.

You will guide associates, monitor performance, and ensure 100% compliance with safety and operational standards, while stepping in to support other departments when required.

Qualifications

• Must be 18 or older.
• Leadership experience with or without direct report responsibility.
• Strong analytical, prioritizing, interpersonal, problem-solving, & planning skills.
• Experience in distribution center operations or previous warehouse experience.
• High school diploma, GED or some high school.
• Excellent interpersonal skills, oral and written communication skills, and strong attention to detail.
• Intermediate computer skills including Google Docs or Microsoft Office Suite and Kronos Time-keeping Software Solutions.
• Schedule flexibility, including nights and weekends.
• Ability to step in and support other departments as needed.
• Bonus: Bilingual in Spanish

Responsibilities

• Assign associates to specific job functions according to production needs.
• Be a 'Subject Matter Expert' (SME) on all department roles and tasks.
• Be a role model leader for others; act with integrity and respect, approach responsibility with confidence and ownership, inspire superior performance, and develop a track record of success.
• Coach, develop and train associates to facilitate duties and responsibilities; provide training & cross-training, in coordination with the DC Operations Admin & Safety Lead for new and existing employees.
• Communicate information to department associates in an appropriate manner in the absence of the DC Supervisor.
• Maintain an awareness of associates' production, quality, safety, and behavior to provide feedback to the department Supervisor.
• Maintain safe work conditions and safe work practices.
• Monitor production activities and, in conjunction with supervisor and/or manager, determine operational needs.
• Promote and maintain high employee morale, customer focused attitude and safety. Ensure 100% compliance with all JSA's, safety training material and safety communications.
• Reporting of production information related to the department.
• Resolve minor processing problems; notify and work with the Supervisor as needed.
• Perform other duties as assigned

Skills

Leadership experience

Analytical skills

Interpersonal skills

Problem-solving

Planning

Attention to detail

Education

High school diploma or equivalent

Tools

Google Docs

Microsoft Office Suite

Kronos Time-keeping

Job description

American Eagle Outfitters' Phoenix DC is seeking a Group Leader to act as the right hand to the DC Operations Supervisor. You will lead teams, coordinate workflow, and train new hires while maintaining a strong safety culture. You’ll also actively assist with material handling and merchandise processing as needed.

You will guide associates, monitor performance, and ensure 100% compliance with safety and operational standards, while stepping in to support other departments when required.