Group Leader Front Half Evening Shift

American Eagle Outfitters Inc.; Phoenix (AZ); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Bilingual in Spanish

Job summary

American Eagle Outfitters, Inc. is seeking a Group Leader for our Distribution Center in Phoenix to guide and coordinate workflow, train new hires, and ensure safe, accurate merchandise processing and shipping.

You will lead team members, manage daily tasks, and uphold a culture of safety. As the right hand to the DC Operations Supervisor, you will coach associates, monitor performance, and step in to support other departments as needed.

Qualifications

• Leadership experience in a distribution center or warehouse setting.
• Strong analytical, prioritizing, interpersonal, problem-solving, and planning skills.
• Experience in distribution center operations or warehouse environments.
• High school diploma, GED or equivalent.

Responsibilities

• Assign associates to specific job functions according to production needs.
• Be a 'Subject Matter Expert' (SME) on all department roles and tasks.
• Lead by example to inspire performance, integrity, ownership and accountability.
• Coach, develop and train associates with cross-training in coordination with DC Operations Admin & Safety Lead.
• Communicate information to department associates in the absence of the DC Supervisor.
• Monitor associates' production, quality, safety, and behavior to provide feedback to the Supervisor.
• Maintain safe work conditions and practices.
• Monitor production activities and determine operational needs with the Supervisor/Manager.
• Promote high morale, a customer-focused attitude and safety; ensure compliance with safety materials and trainings.
• Report production information for the department.
• Resolve minor processing problems and escalate to Supervisor as needed.
• Perform other duties as assigned.

Skills

Leadership experience

Analytical skills

Interpersonal skills

Problem-solving

Planning skills

Team coordination

Education

High school diploma or GED

Tools

Kronos Time-keeping Software Solutions

Google Docs

Microsoft Office Suite

Job description

Job Description

As a Group Leader, you are the DC Operations Supervisors right hand. You will lead other team members and coordinate workflow within the department to ensure merchandise is processed and shipped in a safe, timely, accurate manner. You are the primary trainer for new hires, teaching others best practices while maintaining a culture of safety. When not training or leading, the Group Leader will physically assist the team in material handling and merchandise processing.

Your Role

As a Group Leader, you are the DC Operations Supervisors right hand. You will lead other team members and coordinate workflow within the department to ensure merchandise is processed and shipped in a safe, timely, accurate manner. You are the primary trainer for new hires, teaching others best practices while maintaining a culture of safety. When not training or leading, the Group Leader will physically assist the team in material handling and merchandise processing.

Your Responsibilities

• Assign associates to specific job functions according to production needs


• Be a 'Subject Matter Expert' (SME) on all department roles and tasks


• Be a role model leader for others; act with integrity and respect, approach responsibility with confidence and ownership, inspire superior performance, and develop a track record of success


• Coach, develop and train associates to facilitate duties and responsibilities; provide training & cross-training, in coordination with the DC Operations Admin & Safety Lead for new and existing employees


• Communicate information to department associates in an appropriate manner in the absence of the DC Supervisor


• Maintain an awareness of associates' production, quality, safety, and behavior to provide feedback to the department Supervisor


• Maintain safe work conditions and safe work practices


• Monitor production activities and, in conjunction with supervisor and/or manager, determine operational needs


• Promote and maintain high employee morale, customer focused attitude and safety. Ensure 100% compliance with all JSA's, safety training material and safety communications


• Reporting of production information related to the department


• Resolve minor processing problems; notify and work with the Supervisor as needed


• Perform other duties as assigned

Physical Requirements

• Lift, carry, push, pull, reach, grasp, bend and stack cartons for the duration of the shift, up to 12 hours at a time


• Stand for long periods of time and walk continuously


• Pull merchandise from multiple levels of shelving or move merchandise as needed


• Climb stairs and perform work at platform heights up to 60 feet


• Lift and carry up to 50lbs. Specific weight requirements may vary within each department

Qualifications

• Must be 18 or older


• Leadership experience with or without direct report responsibility


• Strong analytical, prioritizing, interpersonal, problem-solving, & planning skills


• Experience in distribution center operations or previous warehouse experience


• High school diploma, GED or some high school


• Excellent interpersonal skills, oral and written communication skills, and strong attention to detail


• Intermediate computer skills including Google Docs or Microsoft Office Suite and Kronos Time-keeping Software Solutions


• Schedule flexibility, including nights and weekends


• Ability to step in and support other departments as needed


• Bonus: Bilingual in Spanish

About Us

American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed.

Rooted in optimism, inclusivity and authenticity, AEO's brands empower every customer to celebrate their unique personal style by offering casual, comfortable, timeless outfitting and high-quality products that are made to last. In addition to a robust e-commerce business, we operate stores in the United States, Canada and Mexico, with merchandise available in more than 30 countries through a global network of license partners.

At AEO, we believe in the power of our people and our brands. Our Better Together culture creates a mutual desire to succeed-inspiring our community to excel, while driving future growth for the business and associates. Through experience, exposure and education we empower associates to build their unique career journey.

Inclusion, Diversity, Equity and Access at AEO

We remain committed to building an inclusive culture that is welcoming and fosters a sense of belonging for everyone. Please see more about our initiatives here.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

Job Info

Job Identification 29971

Job Category : Distribution Center

Posting Date : 2026-08-11T00:31:42+00:00

Job Schedule : Full time

Locations : Phoenix, AZ, United States