DC Operations Supervisor - Fulfillment Leader & Team Coach

American Eagle Outfitters Inc.; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

American Eagle Outfitters Inc. is seeking a Supervisor - Distribution Center Operations in Phoenix to support warehouse activities including order fulfillment, packing, shipping, receiving, warehousing and inventory management.

The role emphasizes supervising hourly staff, coordinating with operations leadership, and driving efficiency while maintaining safety and accuracy. Available shifts include Front Half Evening (Sun-Wed, 5pm–3am) and Back Half Evening (Thu–Sat, 5pm–5am).

Qualifications

• Bachelor’s degree preferred.
• 3+ years in lead/supervisor role in fulfillment, distribution, or manufacturing.
• Experience in retail distribution or 3PL is a plus.

Responsibilities

• Directly supervise hourly warehouse associates in the distribution center.
• Oversee shipping activities to ensure order accuracy and condition of shipments.
• Assist Operations Manager with shift directives to ensure efficiency and quality.
• Coordinate layout of warehouse and product placement with senior management.
• Maintain SOPs and ensure inventory accuracy through counts and reports.
• Coach, train, and mentor direct reports for growth and development.

Skills

Leadership skills

Strong communication

Strategic mindset

Project management

Technological proficiency

Education

Bachelor’s degree preferred

Tools

Order Management System

Warehouse Management System

Labor Management System

Google Apps

Job description

American Eagle Outfitters Inc. is seeking a Supervisor - Distribution Center Operations in Phoenix to support warehouse activities including order fulfillment, packing, shipping, receiving, warehousing and inventory management.

The role emphasizes supervising hourly staff, coordinating with operations leadership, and driving efficiency while maintaining safety and accuracy. Available shifts include Front Half Evening (Sun-Wed, 5pm–3am) and Back Half Evening (Thu–Sat, 5pm–5am).