DC Multi-Unit Retail Operations Lead

Sodexo; Baltimore (MD); On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Time Off

Tuition Reimbursement

Wellness Programs

Job summary

Sodexo is seeking a Retail Operations Manager for a multi-unit Washington, DC campus account. This is a contingent role based on the awarding of an account contract and will place you at the center of on-site retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success.

You will coach frontline staff and supervisors, manage cash handling and POS systems, and partner with vendors to ensure product flow and compliance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years of management experience.
• 3 years related experience.

Responsibilities

• Lead frontline staff and supervisors to deliver excellent service.
• Manage cash handling procedures and POS systems with accuracy.
• Build connections with customers to ensure needs are met with care and consistency.
• Partner with vendors to ensure product flow and compliance.
• Champion a safe, clean, and organized space by upholding sanitation standards.

Skills

Team leadership

Coaching

Cash handling

POS systems

Merchandising

Vendor management

Customer service

Time management

Safety compliance

Education

Bachelor’s degree or equivalent experience

Tools

POS systems

Job description

Sodexo is seeking a Retail Operations Manager for a multi-unit Washington, DC campus account. This is a contingent role based on the awarding of an account contract and will place you at the center of on-site retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success.

You will coach frontline staff and supervisors, manage cash handling and POS systems, and partner with vendors to ensure product flow and compliance.