DC E-Bike Store Manager — Growth, Leadership & Bonuses

Whizz; Washington (District of Columbia); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Training provided

Paid time off

401(k) retirement plan

Performance-based bonuses

Leadership opportunity

Company e-bike program ($1/month)

Job summary

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

You will own the full bike readiness cycle, manage ERP accuracy, analyze KPI data, and mentor CSRs and mechanics to meet goals.

Qualifications

• Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen with ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Understanding of e-bike mechanics or related technical experience (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).

Responsibilities

• Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
• Build, train, and mentor the store team (CSRs and Mechanics).
• Achieve subscription and accessory sales targets and ensure an outstanding customer experience.
• Serve as the single point of responsibility for ERP accuracy for store inventory; lead loss prevention.
• Own the full bike readiness cycle, from diagnostics and repair prioritization to QA and safe operations.
• Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership.

Skills

Leadership

Team development

Analytical skills

Communication

Problem-solving

Tools

ERP/CRM systems

Job description

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

You will own the full bike readiness cycle, manage ERP accuracy, analyze KPI data, and mentor CSRs and mechanics to meet goals.