Dayton Onsite IT Helpdesk Technician

Sentinel Technologies; Dayton (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Weekly pay

Job summary

Sentinel Technologies, Inc. in Dayton, OH seeks a Helpdesk Agent to provide first-line IT support to end-users in a client environment. This full-time, onsite role combines desk-side and remote assistance to resolve hardware and software issues.

You will work with Windows 10/11, AD and M365, DNS and DHCP, SCCM, Intune, and Autopilot to keep systems running smoothly while delivering excellent customer service. Travel between locations as required with a valid driver's license.

Qualifications

• 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
• Strong working knowledge of Windows 10/11.
• Experience with Active Directory and Microsoft 365 Administration.
• Working knowledge of DNS and DHCP.
• Experience supporting iMac and MacBook environments.
• Experience troubleshooting Chromebooks and Windows laptops.
• Experience working with IT ticketing/help desk systems.
• Proficiency with Intune, Autopilot, and SCCM.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Must have a car and travel between locations.
• Valid driver's license and proof of vehicle insurance.
• Legally authorized to work in the US without sponsorship.

Responsibilities

• Provide technical support to end-users and resolve IT issues.
• Maintain functionality of computer systems within the organization.
• Combine remote help desk support with on-site assistance for hardware/software problems.

Skills

Customer service

Communication skills

Organizational skills

Can-do attitude

Interpersonal skills

Tools

Intune

Autopilot

SCCM

Active Directory

Microsoft 365

DNS

DHCP

Windows 10/11

Job description

Sentinel Technologies, Inc. in Dayton, OH seeks a Helpdesk Agent to provide first-line IT support to end-users in a client environment. This full-time, onsite role combines desk-side and remote assistance to resolve hardware and software issues.

You will work with Windows 10/11, AD and M365, DNS and DHCP, SCCM, Intune, and Autopilot to keep systems running smoothly while delivering excellent customer service. Travel between locations as required with a valid driver's license.