Patient Services Representative

Fertility Specialists of Texas; Lubbock (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Supportive team culture

Job summary

Fertility Specialists of Texas is seeking a full-time Patient Services Representative in Lubbock, TX. You will be the first point of contact for patients, offering exceptional service and managing front desk operations. Candidates with customer service experience, preferably in healthcare, will be prioritized. This role requires a high school diploma; bilingual skills and EHR proficiency are a plus.

Enjoy a rewarding career with competitive compensation and a supportive team culture. Join us in making a difference in our patients' lives!

Qualifications

• Demonstrated experience delivering exceptional customer service.
• Comfort managing competing priorities in a fast-paced environment.
• Ability to make patients feel heard and at ease.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Manage incoming calls and route them accurately to the right teams.
• Verify and document insurance benefits in patient charts.

Skills

Exceptional customer service

Bilingual in English and Spanish

Managing competing priorities

Education

High school diploma

Associate or bachelor’s degree

Tools

EHR systems

Job description

About This Posting

Open invitation to join our talent pool.

Patient Services Representative

Roles open regularly across our FST locations, and when they do, we move quickly. By submitting your application here, you’re letting us know you’re interested, and we’ll reach out directly when a position that fits your background and location becomes available. You won’t be starting a formal hiring process today, but you could be the first call we make tomorrow.

If that sounds like a good deal, we’d love to hear from you.

About Fertility Specialists Of Texas

Fertility Specialists of Texas is a leading fertility clinic known for advanced treatments and a genuinely compassionate, patient-centered approach. We offer a full spectrum of reproductive care: consultations, IUI, IVF, and egg, sperm, and embryo freezing, with high success rates and a team that shows up for patients at every step of their journey. We’re proud of our clinical excellence and equally proud of the environment we’ve built for the people who deliver that care every day.

The Role

The Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. These are full-time, 40-hour-per-week positions working daytime hours. We’re looking for people who bring genuine professionalism to patient-facing work and understand that in a fertility clinic, warmth and composure aren’t just nice to have. They’re part of the care.

Schedule

If you’ve been on nights, rotating 12-hour shifts, or an inconsistent schedule and you’re ready for a schedule that actually works for your life, this is worth a serious look.

Days. Weekdays. One weekend shift per month. That’s it.

Our Locations

FST operates across the Dallas-Fort Worth metroplex and West Texas. Patient Services Representative roles are available at the following locations:

• Plano, TX
• Southlake, TX
• Dallas, TX (Baylor University Medical Center, Downtown)
• Dallas, TX (Margot Perot Center for Women and Infants)
• Rockwall, TX
• Lubbock, TX.

What You’ll Do

Day to day, you’ll be the operational hub of the patient experience: keeping things moving, keeping patients informed, and keeping the front desk running with precision.

• Greet and check in patients with warmth and professionalism
• Collect service payments and reconcile daily transactions
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
• Guide patients through clinic policies and assist with required forms
• Verify and document insurance benefits and coverage in patient charts
• Log all interactions accurately in the electronic health record (EHR)
• Coordinate with care teams on schedule changes and patient flow
• Handle filing, scanning, and faxing to support daily operations
• Uphold HIPAA regulations and maintain strict patient confidentiality

What We’re Looking For

• Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
• Bilingual in English and Spanish is highly valued
• Comfort managing competing priorities in a fast-paced environment
• The ability to make patients feel heard and at ease, even when they’re stressed or scared
• Proficiency with EHR systems or a demonstrated ability to learn software quickly
• Familiarity with insurance verification and clinic procedures is a plus; we provide training
• High school diploma required; associate or bachelor’s degree preferred

Join Us

At FST, your people skills have real stakes and real rewards. You’ll work alongside a mission-driven team in a growing field, doing work that genuinely matters to the patients who walk through our doors. We offer competitive compensation, comprehensive benefits, and a culture that takes both clinical excellence and human connection seriously.

Submit your application through this posting and we’ll be in touch when an opening matches your profile and preferred location. We appreciate your interest in being part of the FST team.