Daytime Front Desk Concierge — Weekend Differential

American Cancer Society, Inc.; Burlington (VT); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Weekend differential

Paid time off

Benefits package

Job summary

American Cancer Society, Inc. is seeking a Concierge at Hope Lodge to serve as the frontline ambassador for guests.

You will manage front desk operations, assist with check-in/check-out, and provide information about amenities and local attractions. The role requires strong customer service, multitasking, and the ability to work a 7:00am–3:30pm schedule on Friday through Sunday, with compensation at $19.50 per hour.

Qualifications

• High School diploma or equivalent; hospitality or customer service training a plus.
• Previous hospitality, guest services, or related field experience preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet guests with warmth and hospitality upon arrival.
• Assist with check-in/check-out and provide information about Hope Lodge amenities.
• Answer inquiries and address guest requests promptly and professionally.
• Maintain a neat front desk area and manage incoming calls and emails.
• Process reservations and room assignments per procedures.
• Ensure safety and security of guests and property; respond to emergencies.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem-solving

Attention to detail

Flexibility

Physical stamina

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Reservation systems

Multi-line telephone systems

Job description

American Cancer Society, Inc. is seeking a Concierge at Hope Lodge to serve as the frontline ambassador for guests.

You will manage front desk operations, assist with check-in/check-out, and provide information about amenities and local attractions. The role requires strong customer service, multitasking, and the ability to work a 7:00am–3:30pm schedule on Friday through Sunday, with compensation at $19.50 per hour.