Daytime Crisis Support Specialist

Myfirstlink; Fargo (ND); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Program

100% paid health, dental, and vision

Long-term and short-term disability

Life insurance

12 days of paid time off

Job summary

FirstLink is seeking Daytime Helpline Specialists to support individuals across phone, text, and online chat channels. You will listen, de-escalate crises, and refer to local resources, including 988 and 211 lines.

A background in crisis intervention or customer service helps, with strong written and verbal communication skills. The role is full-time, in-person, with shifts 8:00 AM–4:30 PM or 12:00 PM–8:30 PM, weekend work, and a holiday rotation.

Qualifications

• Must have a high school diploma or GED.
• Must be 18 years of age or older.
• Must be able to read, write, and follow oral or written instructions.
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field.

Responsibilities

• Provide support to individuals reaching FirstLink by phone, text, or online chat.
• Lend a listening ear, de-escalate emotional and mental health crises, and make referrals to local community resources.
• Engage with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline and 211 Information & Referral Helpline.

Job description

FirstLink is seeking Daytime Helpline Specialists to support individuals across phone, text, and online chat channels. You will listen, de-escalate crises, and refer to local resources, including 988 and 211 lines.

A background in crisis intervention or customer service helps, with strong written and verbal communication skills. The role is full-time, in-person, with shifts 8:00 AM–4:30 PM or 12:00 PM–8:30 PM, weekend work, and a holiday rotation.