Full-Time Sun-Thurs Call Specialist (In Office Position)

FirstLink; Fargo (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance Program

100% paid health, dental, and vision insurance (for the employee only)

Long-term and short-term disability

Life insurance

12 days of paid time off

Job summary

A community support organization in Fargo is seeking a Full-Time Call Specialist to support individuals via phone, text, and chat. Responsibilities include de-escalating crises and connecting help-seekers with local resources. Ideal candidates should have experience in crisis intervention or customer service and strong communication skills. This role offers comprehensive training and benefits such as health insurance and paid time off.

Qualifications

• Minimum of 6 months working experience in a call center, customer service, human service, or mental health field.
• Must be 18 years of age or older.
• Must be able to read, write, and follow oral or written instructions.

Responsibilities

• Provide support to individuals reaching FirstLink by phone, text, or chat.
• De-escalate emotional and mental health crises.
• Make appropriate referrals to local community resources.

Skills

Crisis intervention experience

Customer service

Written communication skills

Verbal communication skills

Education

High school diploma or GED

Job description

Full-Time Sun-Thurs Call Specialist (In Office Position)

FirstLink is looking for a Full-Time Call Specialist. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.

A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. This position will work 40 hours/week, Sunday-Thursday, and be part of a holiday rotation.

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Benefits include:

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

• Sunday-Thursday
• 8AM-4PM or 8AM-4:30PM
• Day shift
• Holidays
• Weekend availability

Required Education and Experience:

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

We are an equal opportunities employer and welcome applications from all qualified candidates.