Full-Time Evening Call Specialist - Weekends (In Office Position)

FirstLink; Fargo (ND); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Employee Assistance Program

100% paid health, dental, and vision insurance

Long-term and short-term disability

Life insurance

12 days of paid time off

Job summary

A community support organization in Fargo, North Dakota, is seeking Full-Time Evening Call Specialists. In this role, you will provide vital support via phone, text, or online chat to those in crisis. Candidates should have crisis intervention or customer service experience and must possess strong communication skills. This position offers comprehensive training and a competitive salary of $19.00 per hour, along with various employee benefits including health insurance. Join us to make a difference in the lives of others!

Qualifications

• Must be 18 years of age or older.
• Minimum of 6 months' working experience in a relevant field.
• Must be able to read, write, and follow instructions.

Responsibilities

• Provide support to individuals via phone, text, or chat.
• Lend a listening ear and de-escalate crises.
• Make referrals to local community resources.

Skills

Crisis intervention experience

Customer service experience

Strong verbal communication

Strong written communication

Education

High school diploma or GED

Job description

FirstLink is looking for multiple Full-Time Evening Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

This position will work 40 hours/week, Friday-Tuesday, and be part of a holiday rotation.

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. The start date to begin training for this position will be May 4th, 2026.

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Salary: $19.00 per hour

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

• 4PM-12AM or 4PM-12:30AM
• Evening shift
• Holidays
• Weekend availability

Required Education and Experience:

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field