Daytime Crisis Support Specialist

FirstLink; Fargo (ND); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

EAP

Health insurance

Disability insurance

Life insurance

Paid time off

Job summary

FirstLink is seeking Daytime Helpline Specialists to support individuals by phone, text, or online chat, providing crisis de-escalation and referrals to local resources. You will lend a listening ear and engage with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline.

The Day shift works from 8AM-4/4:30PM or 12PM-8/8:30PM, and includes a weekend day. Training is provided; full-time employment with competitive benefits.

Qualifications

• Must have a high school diploma or GED.
• Must be 18 years of age or older.
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field.

Responsibilities

• Provide support to individuals reaching FirstLink by phone, text, or online chat.
• Lend a listening ear and de-escalate emotional/mental health crises.
• Make referrals to local community resources.
• Engage with help-seekers across FirstLink lines, including 988 Lifeline and 211 information lines.

Skills

Crisis intervention experience

Customer service experience

Verbal communication

Written communication

Active listening

Education

High school diploma or GED

Job description

FirstLink is seeking Daytime Helpline Specialists to support individuals by phone, text, or online chat, providing crisis de-escalation and referrals to local resources. You will lend a listening ear and engage with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline.

The Day shift works from 8AM-4/4:30PM or 12PM-8/8:30PM, and includes a weekend day. Training is provided; full-time employment with competitive benefits.