Day Shift Patient Access & Registration Specialist

IU Health; Indianapolis (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

IU Health Orthopedics Department in Indianapolis is seeking a patient access specialist responsible for guiding patients from entry to their destination, scheduling appointments, and ensuring accurate financial and demographic records for optimal reimbursement and care.

The role involves explaining charges and policies, collecting payments, handling incoming calls, and maintaining proficiency in medical terminology and basic MS Office tools; prior healthcare experience is preferred.

Qualifications

• High School diploma required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Attention to detail

Team focused

Self-starter

Coachable

Adaptability

Education

High School Diploma/GED

Tools

MS Office

Job description

IU Health Orthopedics Department in Indianapolis is seeking a patient access specialist responsible for guiding patients from entry to their destination, scheduling appointments, and ensuring accurate financial and demographic records for optimal reimbursement and care.

The role involves explaining charges and policies, collecting payments, handling incoming calls, and maintaining proficiency in medical terminology and basic MS Office tools; prior healthcare experience is preferred.