Day-Shift Manufacturing Admin & Customer Service Specialist

Express Employment Professionals - Cincinnati East; Maple Park (IL); On-site; USD 37,000 - 41,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is hiring a Manufacturing Customer Service / Administrative Specialist in Maple Park, IL. This full-time, first-shift role supports a manufacturing office with strong administrative duties, customer communication, and data handling.

The ideal candidate brings solid administrative skills, excellent communication, and the ability to manage multiple priorities while staying accurate and professional.

Qualifications

• Previous administrative, customer service, order processing, or office experience
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Strong attention to detail and accuracy
• Comfortable handling phones, emails, paperwork, and computer-based tasks
• Experience with spreadsheets, email, PDFs, and general office software
• Professional and friendly when communicating with customers and coworkers
• Dependable with a strong work ethic and attendance
• Ability to work independently and prioritize daily responsibilities
• Previous office experience within a manufacturing company is preferred, but not required

Responsibilities

• Answer incoming phone calls and assist customers with questions
• Monitor and respond to customer emails
• Greet and assist occasional visitors and walk-ins
• Process customer orders and review information for accuracy
• Prepare and organize shipping paperwork and related documentation
• Communicate order, shipping, and delivery information to customers
• Coordinate with production, shipping, and other departments
• Perform accurate data entry and maintain customer records
• Maintain spreadsheets and other office documentation
• Assist with order changes, cancellations, returns, and customer requests
• Handle filing and general administrative duties
• Manage multiple priorities while maintaining accuracy and professionalism

Skills

Organizational skills

Multitasking

Communication

Attention to detail

Data entry

Microsoft Office

Tools

Spreadsheets

PDFs

Job description

Express Employment Professionals - Cincinnati East is hiring a Manufacturing Customer Service / Administrative Specialist in Maple Park, IL. This full-time, first-shift role supports a manufacturing office with strong administrative duties, customer communication, and data handling.

The ideal candidate brings solid administrative skills, excellent communication, and the ability to manage multiple priorities while staying accurate and professional.