Day Shelter Support Specialist – Crisis & Care

Volunteers of America Northern California and Northern Nevada; Reno (NV); On-site; USD 22,000 - 31,000; Full time

Job summary

Volunteers of America Northern California and Northern Nevada seeks full-time Support Staff for the Nevada Cares Campus in Reno. The role supports men and women experiencing homelessness, coordinates meals, housing, safety, and case management with a compassionate, non-judgmental approach.

Shift runs 7:00 am–3:00 pm; duties include daily maintenance, reports, and participant relations. CPR/First Aid within 90 days is required; training provided. Benefits include holidays and health coverage.

Qualifications

• Must be able to communicate and comprehend oral and written instructions.
• Ability to work with a diverse population including homeless individuals and families.
• Comfort with shift work and maintaining safety and sanitation standards.

Responsibilities

• Provide quality service in a safe, non-judgmental manner to program participants.
• Explain program rules and assist residents with compliance.
• Coordinate daily routines (meals, bedding, showers, laundry).
• Maintain safety checks and respond to emergencies while de-escalating crises when needed.
• Complete shift logs, incident reports, and communications with staff and participants.

Skills

Teamwork

Communication

Crisis de-escalation

Organization

Decision making

Education

CPR certification / First Aid

Job description

Volunteers of America Northern California and Northern Nevada seeks full-time Support Staff for the Nevada Cares Campus in Reno. The role supports men and women experiencing homelessness, coordinates meals, housing, safety, and case management with a compassionate, non-judgmental approach.

Shift runs 7:00 am–3:00 pm; duties include daily maintenance, reports, and participant relations. CPR/First Aid within 90 days is required; training provided. Benefits include holidays and health coverage.