Day Program Site Manager — Lead & Empower Teams

ServiceNet Inc.; West Hatfield (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Tuition assistance

Paid time off

Training & development

Advancement opportunities

Job summary

ServiceNet is hiring a Day Program Site Manager in Hatfield, MA. You will lead daily operations of our day program, supervise staff, and ensure safety, dignity, and engagement for participants with developmental disabilities and complex needs.

The role involves coordinating vocational activities, providing personal care supports, and implementing individualized behavioral plans with clinical teams. CPR/First Aid and MAP certification are preferred; driver’s license required.

Qualifications

• Experience supervising staff in a human services setting.
• Ability to support individuals with ADLs and personal care.
• Training in behavioral management and de-escalation strategies.

Responsibilities

• Assist the Program Director in implementing and monitoring vocational and day training programs tailored to participants’ needs.
• Ensure participants receive appropriate personal care and behavioral supports.
• Directly oversee and support staff, ensuring adherence to program protocols, medication administration procedures, and safety standards.
• Provide guidance and training to staff in best practices for personal care, behavioral management, and crisis intervention.
• Assist individuals with ADLs; demonstrate dignity and respect.
• Implement individualized behavioral support plans with clinical teams and de-escalation strategies.
• Oversee medication administration procedures; MAP certification preferred or willingness to obtain.
• Provide hands-on coaching in work and skill-building activities; facilitate daily transitions.
• Enforce health, safety, and emergency protocols; be acting Program Director in the director’s absence.

Skills

Staff supervision

ADL support

Behavioral management

Crisis intervention

Driver's license

Education

CPR & First Aid certification

MAP certification

Job description

ServiceNet is hiring a Day Program Site Manager in Hatfield, MA. You will lead daily operations of our day program, supervise staff, and ensure safety, dignity, and engagement for participants with developmental disabilities and complex needs.

The role involves coordinating vocational activities, providing personal care supports, and implementing individualized behavioral plans with clinical teams. CPR/First Aid and MAP certification are preferred; driver’s license required.