Day & Night Front Desk Supervisor — Guest Experience

Palette Hotels; Haines Township (PA); On-site; USD 32,000 - 43,000; Full time

Job summary

Palette Hotels in Pennsylvania is seeking a Front Desk Supervisor to manage day-to-night front desk operations, guest check-ins and check-outs, and to uphold exceptional service standards. The role emphasizes quick problem solving, clear communication, and a professional appearance.

The ideal candidate has prior front desk or supervisory experience, a strong customer-service focus, and the ability to adapt to day and night shifts while maintaining team collaboration and high grooming standards.

Qualifications

• Two years Front Desk experience / supervisory experience.
• Strong customer-service orientation and professional appearance.
• Ability to work day and night shifts and manage guest requests.

Responsibilities

• Oversee lobby and public areas to ensure a welcoming environment.
• Support front desk operations during check-in and check-out.
• Communicate guest requests and special arrangements to departments.
• Assist Night Auditor with front desk and accounting duties as needed.
• Produce nightly reports and ensure safety and security procedures.

Skills

Positive attitude

Customer service

Excellent grooming standards

Flexibility

Communication skills

Team coordination

Tools

IT Proficiency

Job description

Palette Hotels in Pennsylvania is seeking a Front Desk Supervisor to manage day-to-night front desk operations, guest check-ins and check-outs, and to uphold exceptional service standards. The role emphasizes quick problem solving, clear communication, and a professional appearance.

The ideal candidate has prior front desk or supervisory experience, a strong customer-service focus, and the ability to adapt to day and night shifts while maintaining team collaboration and high grooming standards.