Dawn Shift Retail Associate — Customer Experience Pro

The TJX Companies, Inc.; Apex (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) plan

Health benefits

Paid time off

Job summary

The TJX Companies, Inc. is seeking a Retail Customer Associate at the HomeGoods store in Apex, NC to deliver a highly satisfying customer experience, handle transactions, and help maintain a clean, organized store environment.

You will engage with customers, promote credit and loyalty programs, and support loss prevention and safety initiatives while adapting to business needs. This role emphasizes teamwork and exceptional service.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Job description

The TJX Companies, Inc. is seeking a Retail Customer Associate at the HomeGoods store in Apex, NC to deliver a highly satisfying customer experience, handle transactions, and help maintain a clean, organized store environment.

You will engage with customers, promote credit and loyalty programs, and support loss prevention and safety initiatives while adapting to business needs. This role emphasizes teamwork and exceptional service.