Datacenter IT & AV Support Specialist

Catapult Federal Services

Goodyear (AZ)

On-site

USD 52,000 - 76,000

Full time

10 days ago

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Job summary

Compass is seeking a Computer Support Specialist (Datacenter) to serve as the primary on-site IT resource for staff across the Goodyear campus, moving between buildings and owning AV setup for conference rooms.

The role provides remote support for Compass users, manages tickets in ServiceNow, and collaborates with helpdesk peers while maintaining a proactive, customer-focused attitude in a datacenter and construction environments.

Qualifications

Three to six years of Windows and macOS troubleshooting in a professional setting.
Three to six years of experience with Microsoft Azure / Entra ID and Microsoft 365 administration.
Advanced knowledge of PC desktop support and printer troubleshooting.

Responsibilities

Serve as the primary on-site IT support contact for staff across campus, traveling between buildings as needed.
Set up conference room AV systems in new buildings and maintain AV systems across campus.
Provide remote support to Compass users regardless of location.
Manage, prioritize, and document work in ServiceNow; monitor ticket aging and response times.
Support devices through NinjaOne endpoint management.
Troubleshoot network issues and printers; coordinate vendor repairs as needed.
Train users on basic computer skills and Compass tools.
Document knowledge base and collaborate with helpdesk peers.