Database Engineer II - IM Data Center Operations

CHRISTUS Health System; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

CHRISTUS Health in San Antonio, TX is hiring an Information Technology Engineer II for End User Computing (EUC) to design, implement, and support EUC services across desktop, mobile, and cloud environments. The role covers deployment and support of desktops, laptops, mobile devices, virtual desktops, and cloud apps, with on-call duties and documentation duties.

A Bachelor's in CS (or equivalent) and 3–5 years of EUC experience are required; healthcare experience and relevant certifications are a

Qualifications

• Bachelor's degree in Computer Science; experience can substitute for education.
• 3-5 years experience in end user device support (Desktops, Laptops, Mobile, Virtualization of Application and Desktops)
• Experience in Healthcare is a plus
• Current certifications in Microsoft, Citrix, VMWare, or related technologies

Responsibilities

• Analyze and solve PC-related issues; liaise with vendors and other teams as needed.
• Ensure compliance with corporate and divisional policies.
• Use established tools and processes; understand relationships to other systems/business processes.
• Analyze data to maintain accurate schedules and user populations.
• Develop schedules for endpoint transitions ensuring service/device availability at transition time.
• Create and maintain standard EUC documentation.
• Anticipate changes to processes and adjust accordingly.
• Prepare and consult on end user training.
• Participate in 24x7 on-call rotation.

Skills

End user device support

Time management

Technical writing

Vendor coordination

3-5 years experience

Education

Bachelor's degree in Computer Science

Job description

Summary:

The Information Technology Engineer II - End User Computing (EUC) is a strategic position focused on the infrastructure and delivery of end user services. This position is responsible for maintaining the full lifecycle management of the EUC systems. This includes Design, Implementation, and Support. The candidate for this position should have experience and technical knowledge implementing delivery to Virtual, Mobile and Physical environments. This position is responsible for a wide variety of user-facing resources, including:

• desktop and notebook computers.
• desktop operating systems and applications.
• smartphones, tablets, wearables and other mobile devices.
• mobile, web and cloud applications.
• virtual desktops and applications.

Responsibilities:

• Responsible for analyzing and solving personal computer-related issues. Includes contacting vendors and other teams for support when necessary.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Performs work using existing tools, standards, methodologies and processes and understands other systems/business processes relationship to each other.
• Analyzes data to ensure schedules and user/technical populations are current and accurate.
• Develops schedules and plans for endpoint transitions ensuring all services/devices are available at the scheduled transition time.
• Develop the schedule where business imperatives allow flexibility to modify to support their needs.
• Create and maintain standard documentation to support all EUC related processes.
• Anticipates changes to processes and adjusts accordingly.
• Prepares, develops and consults on end user training where applicable.
• Will be required to participate in published On call rotation (24x7 availability)

Requirements:

• Bachelors degree in Computer Science a plus experience can substitute for Education.
• Able to manage shifting priorities easily
• Self Motivated
• 3-5 years experience in end user device support (Desktops, Laptops, Mobile, Virtualization of Application and Desktops
• Experience in Healthcare is a plus
• Strong Time Management to attend meetings and block time for work. Technical Writing Skills for support documentation.
• 1 current Certifications in Microsoft, Citrix, VMWare, or related technologies.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time