End User Computing Engineer

Vitas Healthcare Corporation; Florida; On-site; USD 85,000 - 105,000; Full time

Job summary

VITAS Healthcare Corporation in Florida seeks an IT professional to maintain and optimize virtual desktop infrastructure, endpoints and cloud systems. You will implement VMware solutions, manage Workspace ONE, and collaborate on updates for desktops, mobile devices, and VDI infrastructure.

The role requires strong scripting (PowerShell, Bash, Python), ITIL knowledge, and the ability to work independently and with cross-functional teams to improve security, reliability and user experience.

Qualifications

• Bachelor's degree in computer science or related field; international equivalent accepted.
• Experience creating operational procedures and scope policies.
• Strong analytical and organizational abilities.
• Ability to work independently and in a team.

Responsibilities

• Maintain highly available, stable, secure and recoverable databases meeting SLAs.
• Collaborate on framework for updates of desktop images, devices, and VDI.
• Implement VMware solutions for virtualization, networking, and storage.
• Investigate user-reported issues and perform root cause analysis.
• Participate in design decisions affecting computing within the company.
• Hands-on VMware and cloud experience to support end user computing.
• Maintain mobile device management such as Workspace ONE UEM.
• Contribute to product documentation and user manuals.
• Perform system maintenance as required.
• Coordinate IT Change Control with the Client Experience team.
• Design and implement tech solutions with redundancy, scalability and security.
• Assist in maintaining a KPI dashboard for team performance.
• Develop computing solutions enhancing end-user experience.
• Oversee QA including pilot groups to ensure high-quality output.
• Collaborate with IT Support for knowledge transfer and alignment.
• Create a consistent user experience across iOS, Windows, Mac, VDI, and video devices.
• Identify policy/procedure improvements and provide recommendations.
• Perform other duties as required.

Skills

PowerShell

Bash

Python scripting

ITIL knowledge

Communication skills

Team collaboration

Analytical thinking

Independence

Education

Bachelor's degree in CS

Tools

Workspace ONE

Tanium

Intune

PDQ

ManageEngine

vRealize

ControlUp

Azure AD

Group Policy Objects

Job description

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments, and governmental regulations.

• To maintain highly available, stable, secure and recoverable database systems that meet or exceed established Service Levels.
• Collaborate with the Senior Manager of End User Computing to develop and implement a framework for regular updates and maintenance of desktop images, mobile devices, VDI infrastructure, and related systems.
• Implement VMware technology solutions for virtualization, networking, and storage infrastructures, and end user computing.
• Conduct technical investigations of user-reported issues and perform root cause analysis.
• Participate in design decisions that impact computing within the company.
• Hands‑on VMware virtualization and/or cloud experience to support and enhance the end user computing environment.
• Maintain and manage mobile device management (MDM) solutions such as Workspace One UEM (Airwatch).
• Contribute to product documentation and user manuals.
• Perform system maintenance as required.
• Implement IT Change Control processes in coordination with the Client Experience team.
• Collaborate with cross-functional teams to design and implement technology solutions, emphasizing redundancy, scalability, and security.
• Assist in maintaining a team dashboard illustrating Key Performance Indicators (KPIs) related to team and environmental performance.
• Design and develop computing solutions that enhance the end‑user experience.
• Develop and oversee a quality assurance program, including pilot groups, to ensure high‑quality system output.
• Coordinate with IT Support teams to ensure effective knowledge transfer and alignment.
• Create a consistent user experience across various form factors, including iOS devices, Windows desktops, Macintosh computers, virtual desktops, minimal form‑factor desktops, and video conference devices.
• Identify areas for policy and procedure improvements and provide recommendations.
• Perform and assume other duties and responsibilities as may be required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience

• Minimum five years of experience in IT, with a strong focus on Virtual Desktop Infrastructure.
• Familiarity with ITIL principles, particularly in Incident & Problem Management.
• Understanding of various IT disciplines and their inter‑relationships.
• Experience in creating technical documentation, including operational procedures and scope policies.
• Excellent analytical and organizational skills.
• Ability to work independently and collaboratively in a team environment.
• Strong interpersonal skills and ability to communicate effectively.
• Proficiency in PowerShell, Bash, and Python scripting.
• Expert familiarity with Group Policy Objects in Active Directory as well as Azure AD.
• Experience with cloud virtualization such as AWS, Azure VD, or Google VD workspaces.
• Experience with various endpoint management solutions such as Tanium, Intune, PDQ, ManageEngine or Workspace ONE is a plus.
• Experience with monitoring platforms, such as ControlUp or vRealize (vROps), is a plus.

Education

Bachelor’s degree in computer science or related field from an accredited college or university or the international equivalent required.

Certification & Licensure

Certified in ITIL foundations is desirable. Certificates in related areas such as VMWare Digital Workspace, VMware Desktop Management, Carbon Black, and Microsoft is a plus.

Reasonable Accommodations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.