Technical Engineer II

Children; Birmingham (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

Children's of Alabama is seeking a Technical Engineer II to manage desktops, laptops, and VDI devices. The role includes evaluating, ordering and testing new software/hardware to boost productivity and implementing endpoint controls via group policies.

You will troubleshoot using various consoles, maintain strong customer service, and participate in after-hours go-lives. The ideal candidate has 4 years in imaging and troubleshooting, with experience in enterprise environments and familiarity

Qualifications

• 4 years imaging desktops/laptops (Windows 7+).
• 4 years troubleshooting Microsoft Office.
• 4 years with virtualization apps and packaging tools.
• 4 years in a large corporate enterprise environment (preferred).
• 4 years supporting Apple and Android devices.

Responsibilities

• Manage and service a large scale of endpoint devices (desktops, laptops, VDI).
• Assist in recommending, ordering, and testing future software/hardware.
• Implement endpoint user controls using group policies.
• Troubleshoot with multiple consoles; provide strong customer service.
• On-call periodically and assist with major go-lives after hours.

Skills

Group Policy

Desktop troubleshooting

End-user support

Communication

Windows OS

Education

Associate Degree in Computer Science

Tools

Active Directory

VMware Horizon View Client

Ivanti

AppSense

Microsoft Print Management

Trend Micro Antivirus

DNS

Bomgar Remote Access

VMware Horizon Administrator

Citrix

End-Point Security

SCCM

PXE Boot

Job description

In Information Technology Support at Main Campus Park Place North

Work schedule will be Full-time on the Day Shift shift, Weekday Standard M-F.

Summary

The Technical Engineer II position will manage and service a large scale of endpoint devices such as desktops, laptops and VDI devices and will participate in the recommendation, ordering, and testing of future software/hardware to increase productivity. The individual in this position must be able to understand and implement endpoint user controls for many devices using group policies and be proficient in several management consoles essential for desktop troubleshooting and management. The individual in this position must be highly motivated, a self-starter, organized, able to multi-task and able to work in a fast paced IT environment. A high level of technical problem solving skills, strong customer service skills, excellent verbal and written skills, the ability work well with team members and customers throughout the organization is required. Being on-call periodically and assisting with mid to major go-lives and system upgrades after regular business hours will be required.

Other information

Competent working knowledge of the following enterprise systems (Active Directory, VMWare Horizon View Client, Groups Policy, Ivanti ticketing Additional Skill preferred but not required: (AppSense or something comparable, Microsoft Print Management, Trend Micro Anti-virus software, DNS, Bomgar Remote Access Tool something comparable, VMWare Horizon Administrator View. Citrix, End-Point Security, SCCM) Must have extensive Windows-based personal computer knowledge with a background in system hardware. PXE Boot Server experience is a plus

Education

• Associate Degree in Computer Science or related field required or a valid combination of education/experience/certification in lieu of degree will be considered.

Experience

• 4 years of experience of desktop / laptop system imaging (Windows 7 and greater)
• 4 years of experience with Microsoft Office troubleshooting
• 4 years of experience with Microsoft Virtualization Application, EMCO MSI Builder, and other application packing tools
• 4 years of working in a large corporate enterprise environment is a plus
• 4 years of experience with apple and android devices / OS

Licensures, Certifications, and/or Registries

• Microsoft Certified Professional (MCP) preferred
• CompTIA A+ Certification preferred
• Desktop Support Technician Certification preferred
• VCA (VMWare Certified Associate) preferred

Education with Equivalent Qualifications

Nonessential:

• Associates Degree in Computer Science

Experience with Equivalent Qualifications

Nonessential:

• 4 Years job experience as Staff Level with specialization in the field of Info Tech Applications

Information Technology Support provides first line support for end users experiencing technical or service-related issues for the organization. This support also entails answering questions, troubleshooting issues in a timely manner so there is no impact on patient care. Tickets are entered for issues, and incidents that cannot be resolved first call and ensuring they are resolved or escalated appropriately. The goal is to provide positive end user support experience that is prompt, courteous, and effective.

Schedule: Weekday Standard M-F, Day Shift, Monday-Friday Standard Days