Database Engineer II - IM Data Center Operations

CHRISTUS Health; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

CHRISTUS Health is seeking an Information Technology Engineer II to deliver End User Computing services across desktops, laptops, mobile devices, and virtual applications. The role emphasizes design, implementation, and support for EUC environments in a healthcare setting.

You will manage lifecycle activities, coordinate with vendors, and maintain end user documentation. A 3–5 year background in EUC support and relevant certifications are preferred.

Qualifications

• 3–5 years of end user device support experience (desktops, laptops, mobile, and virtualized apps).
• Healthcare experience is a plus.
• Strong time management and ability to document support processes.

Responsibilities

• Analyze and resolve PC-related issues, coordinating with vendors and teams as needed.
• Ensure compliance with corporate policies and procedures.
• Use standard tools and processes to support EUC systems and data accuracy.
• Develop and maintain endpoint transition schedules and documentation.
• Participate in 24x7 on‑call rotation as required.

Skills

End User Support

Time Management

Technical Writing

On-call Availability

Prioritization

Education

Bachelor's degree in Computer Science

Tools

Microsoft

Citrix

VMware

Job description

Summary:

The Information Technology Engineer II - End User Computing (EUC) is a strategic position focused on the infrastructure and delivery of end user services. This position is responsible for maintaining the full lifecycle management of the EUC systems. This includes Design, Implementation, and Support. The candidate for this position should have experience and technical knowledge implementing delivery to Virtual, Mobile and Physical environments. This position is responsible for a wide variety of user-facing resources, including:

• desktop and notebook computers.
• desktop operating systems and applications.
• smartphones, tablets, wearables and other mobile devices.
• mobile, web and cloud applications.
• virtual desktops and applications.

Responsibilities:

• Responsible for analyzing and solving personal computer-related issues. Includes contacting vendors and other teams for support when necessary.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Performs work using existing tools, standards, methodologies and processes and understands other systems/business processes relationship to each other.
• Analyzes data to ensure schedules and user/technical populations are current and accurate.
• Develops schedules and plans for endpoint transitions ensuring all services/devices are available at the scheduled transition time.
• Develop the schedule where business imperatives allow flexibility to modify to support their needs.
• Create and maintain standard documentation to support all EUC related processes.
• Anticipates changes to processes and adjusts accordingly.
• Prepares, develops and consults on end user training where applicable.
• Will be required to participate in published On call rotation (24x7 availability)

Requirements:

• Bachelors degree in Computer Science a plus experience can substitute for Education.
• Able to manage shifting priorities easily
• Self Motivated
• 3-5 years experience in end user device support (Desktops, Laptops, Mobile, Virtualization of Application and Desktops
• Experience in Healthcare is a plus
• Strong Time Management to attend meetings and block time for work. Technical Writing Skills for support documentation.
• 1 current Certifications in Microsoft, Citrix, VMWare, or related technologies.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time