EUC Site Analyst - onsite end user support

Core Specialty Insurance Holdings, Inc.; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) company match

Employee Assistance Plan

Health Savings Account

Flexible Spending Account

Wellness program

Job summary

Core Specialty Insurance Holdings, Inc. is seeking an End User Computing (EUC) Analyst to oversee onsite Level 1/2 application and hardware support across multiple corporate offices.

You will be the senior escalation point, driving service delivery excellence with a high-touch, white-glove approach. You will resolve complex software and hardware issues on PCs and iOS devices, perform device builds and configurations, and deploy or retire IT hardware.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent work experience.
• Minimum 3+ years of IT support experience, deskside or help desk preferred.
• Strong knowledge of Windows OS, iOS, and Office applications.
• Proficiency with multiple OS (Windows, Linux, macOS) and network protocols.
• Scripting/automation skills (PowerShell, Bash) and problem-solving abilities.
• Excellent communication and documentation practices.

Responsibilities

• Provide onsite Level 1 and Level 2 support to multiple offices during 8am–4pm or 10am–6pm shifts.
• Investigate and resolve complex software and hardware issues for PCs and iOS devices.
• Perform on-site troubleshooting and escalate issues when needed.
• Build and configure devices, ensuring readiness for deployment.
• Deploy and retire IT hardware; install software and transfer data as required.
• Document troubleshooting steps and resolutions for all interactions.
• Collaborate with IT and other departments to resolve issues and improve integration.
• Stay current with IT trends and best practices through ongoing development.
• Provide white-glove, professional service to users.
• Travel to company offices ~10–15% for on-site support.

Skills

Deskside support

Problem-solving

Communication

ITIL/ITSM experience

Scripting (PowerShell, Bash)

Education

Bachelor degree in Computer Science or related field

Tools

Intune

SharePoint

PowerBI

MS Entra ID

Office 365

Jira Service Management

ServiceNow

Job description

We are seeking an End User Computing (EUC) Analyst to oversee onsite Level 1 and Level 2 application and hardware support across multiple corporate offices. In this role, you will act as the senior technical escalation point, drive service delivery excellence, and ensure high-touch, "white-glove" support for our business units.

Key Accountabilities/Deliverables:

• Monday - Friday onsite support (8am - 4pm or 10:00am - 6:00pm)
• Investigate and resolve complex software and hardware issues for PC and iOS devices.
• Conduct on-site troubleshooting, utilizing effective communication and technical expertise to identify and resolve user problems promptly.
• Escalate critical issues to higher-level support as needed.
• Perform device builds and configurations, ensuring hardware and software meet company specifications and are ready for user deployment.
• Responsible for deploying and retiring IT hardware. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals.
• Maintain accurate documentation of all support interactions, including troubleshooting steps, solutions, and resolution details.
• Collaborate with other IT team members and departments to resolve complex issues and ensure seamless technology integration.
• Stay up to date with the latest IT technologies, trends, and best practices through continuous learning and professional development.
• Provide white glove service, demonstrating professionalism, courtesy, and a positive attitude in all interactions with users.
• Travel to company offices approximately 10-15% of the time to provide on-site support and address technical needs.

Technical Knowledge and Understanding:

• Experience in maintenance, support, configuration, or implementation of business applications such as Intune, SharePoint, PowerBI, MS Entra ID and Computers.
• Familiarity with Service Management ticketing systems (Jira Service Management, and Service Now., etc...)
• Familiar with Office 365 email systems and configurations such as email aliases, shared mailboxes, distribution lists, cloud permissions, and event resources.

Requirements:

Monday - Friday onsite support (8am - 4pm or 10:00am - 6:00pm)

• Bachelor degree in Computer Science or related field, or equivalent work experience.
• Minimum 3+ years of experience in IT support, preferably in a deskside or help desk environment.
• Demonstrated experience troubleshooting and resolving complex software and hardware issues for PCs and iOS devices.
• Strong understanding of Windows operating systems, iOS software, and Office applications.
• Proficiency in multiple operating systems (Windows, Linux, macOS etc.) and knowledge of network protocols.
• Strong scripting and automation skills (e.g., PowerShell, Bash).
• Excellent problem-solving, analytical, and critical thinking skills.
• Proficient in documentation practices and maintaining accurate records.
• Effective communication and interpersonal skills, with the ability to build rapport and collaborate with a diverse range of users.
• Ability to work independently and as part of a team, prioritizing tasks and managing time effectively.
• ITIL and ITSM experience (certification is a plus) with minimum of 2 years of large or medium scale IT shop.

Preferred:

• CompTIA A+, CompTIA Network+, CompTIA Security +, or equivalent IT certifications.
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms.
• Help manage device enrollment, provisioning, and lifecycle processes for Windows, macOS, iOS, and Android devices.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.

At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program