Data Team Lead: Drive Analytics & SLA Success

InnoSource; Akron (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare

Dental reimbursement

Life insurance

Job summary

InnoSource seeks a Data Specialist Team Leader to guide a diverse Leasing Department team in daily operations and premium customer service. The role focuses on scheduling, attendance tracking, access and IT requests, plus cost reporting and audits.

The candidate will drive SLA achievement, implement client-driven processes, and foster learning, collaboration, and strong leadership across a fast-paced environment.

Qualifications

• High School Diploma and at least 3-5 years’ experience in the related field.
• Bachelor’s degree preferred but not required.
• Prior experience leading, mentoring and/or supervising associates in a multi-tasking, fast paced environment is preferred.
• Demonstrated competency in the execution of projects, decision making and negotiating skills.
• Must have intermediate level experience with Microsoft Office Suite, particularly in Excel.

Responsibilities

• Schedule staff, track attendance/PTO, handle new associate access and IT requests.
• Assist with Cost Reports and associate desk audits.
• Ensure Service Level Agreements (SLA’s) are achieved monthly.
• Implement processes, procedures and policies from leadership and client and ensure compliance.
• Lead, mentor and coordinate a diverse team to meet objectives.

Skills

Analytical skills

Communication skills

Leadership qualities

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Excel

Job description

InnoSource seeks a Data Specialist Team Leader to guide a diverse Leasing Department team in daily operations and premium customer service. The role focuses on scheduling, attendance tracking, access and IT requests, plus cost reporting and audits.

The candidate will drive SLA achievement, implement client-driven processes, and foster learning, collaboration, and strong leadership across a fast-paced environment.