Data Support Analyst: CRM & Data Quality

University of Maryland; College Park (MD); Vor Ort; USD 40.000 - 57.000; Teilzeit

Zusammenfassung

The University of Maryland is seeking a Data Support Analyst to assist the Business Intelligence team in maintaining accurate biographical records in the alumni and donor database. The role involves data validation, entry, research, and fulfilling user requests using Jira Service Management.

Preferred experience includes working with CRM systems (Advance, Salesforce) and data hygiene in a higher education development context.

Qualifikationen

• Working knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data and information.
• Skill in the use of office automation software and its applications.
• Ability to establish and maintain effective working relationships and to handle sensitive materials with discretion and tact.
• Ability to independently handle multiple tasks and set priorities.

Aufgaben

• Process Alumni Association Profile 2 Sync updates through GPS in the Identity, Home, and Work queues.
• Create entities in the legacy Ellucian Advance system for data cleanup and CRM migration activities before Shellforce go-live.
• Fulfill assigned user requests through Jira Service Management.

Kenntnisse

Data validation

Analytical skills

Data entry

Communication skills

CRM experience

Data hygiene

Ausbildung

Bachelor's Degree

Tools

LexisNexis

Accurint

Advance

Salesforce

Jobbeschreibung

The University of Maryland is seeking a Data Support Analyst to assist the Business Intelligence team in maintaining accurate biographical records in the alumni and donor database. The role involves data validation, entry, research, and fulfilling user requests using Jira Service Management.

Preferred experience includes working with CRM systems (Advance, Salesforce) and data hygiene in a higher education development context.