Data Support Analyst (VPUR)

UM01 University of Maryland College Park (UMCP); United States; On-site; USD 40,000 - 57,000; Full time

Job summary

University of Maryland is seeking a Data Support Analyst within University Relations to help maintain alumni and donor records. You will validate data, perform research, and fulfill user requests using Jira Service Management and CRM tools like Salesforce and Advance.

Strong attention to detail and ability to work with confidential information are required. Experience with Lexis/Nexis or Accurint and data hygiene in a higher education setting is preferred.

Qualifications

• Four years of administrative staff experience.
• Experience with data hygiene and CRM systems.

Responsibilities

• Process Alumni Association Profile 2 Sync updates through GPS in the Identity, Home, and Work queues.
• Create entities in the legacy Ellucian Advance system for data cleanup and CRM migration activities before Shellforce go-live.
• Fulfill assigned user requests through Jira Service Management.

Skills

Data validation

Research methods

Office software

Discretion and tact

Communication skills

Education

Bachelor's Degree

Tools

Lexis/Nexis

Accurint

Salesforce

Advance

Job description

Job Description Summary & Additional Information

Organization's Summary Statement: The Data Support Analyst provides operational support to the Business Intelligence team within University Relations at the University of Maryland. This position helps maintain accurate and complete biographical records in the university’s alumni and donor database through routine data validation, entry, research, and request fulfillment. The Data Support Analyst will use internal university systems and third-party research tools to validate and verify biographical information, build more complete constituent records, and identify and make necessary record corrections. The primary responsibilities include: processing Alumni Association Profile 2 Sync updates through GPS in the Identity, Home, and Work queues; entity creation in the legacy Ellucian Advance system for data cleanup and CRM migration activities before Shellforce go-live; and fulfillment of assigned user requests through Jira Service Management. The Data Support Analyst will follow established procedures to prevent duplicate records, document completed work, safeguard confidential information, and refer discrepancies or complex requests to appropriate team members.

Physical Demands

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Preferences

Working knowledge of data retrieval databases, including Lexis/Nexis and Accurint. Highly developed analytical capabilities including broad-based categorical thinking and detection of patterns within sets of data. Good technical and standard user communication skills (ability to translate technical processes to non-technical users). Ability to process large quantities of data with accuracy and discernment within a complex set of data windows. Projection of a professional and positive image at all times, particularly regarding the reputation of the database and the delivery of updates to the user community and executive-level management. Experience using the fundraising database Advance, Salesforce, or similar CRM, is preferred. Experience in a higher education setting, development/fundraising, prospect research, or a role dedicated to data hygiene.

Licenses/ Certifications

n/a

Required Application Materials

Resume & Cover Letter

Best Consideration Date

November 9, 2026

Posting Close Date

November 9, 2026

Open Until Filled

NA

*This position does not provide visa sponsorship now or in the future.

Candidates must be able to provide proof of ongoing eligibility to work in the USA.

Minimum Qualifications

EDUCATION: Bachelor's Degree
EXPERIENCE: Four years experience in administrative staff work.

OTHER

REQUIRED KNOWLEDGE/SKILLS/ABILITIES: Working knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data and information, working knowledge of analytical and statistical principles and techniques. Skill in the use of office automation software and its applications, ability to establish and maintain effective working relationships, to handle sensitive materials with discretion and tact, to present ideas and information clearly and concisely, both orally and in writing; to perform mathematical computations; to present statistical material in chart and graph form. Ability to independently handle multiple tasks and set priorities.

OTHER

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

CONDITIONS OF EMPLOYMENT

N/A
Department VPUR-Advancement Services Worker Sub-Type Staff Contractual (C1) (Fixed Term) Salary Range $35/hour

Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice Resources Learn how military skills translate to civilian opportunities with O*Net Online

The University of Maryland, College Park is the state's flagship university and one of the nation's preeminent public research universities. A global leader in research, entrepreneurship and innovation, the university is home to more than 40,700 students, 14,000 faculty and staff, and 388,000 alumni all dedicated to the pursuit of Fearless Ideas. Located just outside Washington, D.C., we discover and share new knowledge every day through our renowned research enterprise and programs in academics, the arts and athletics. And we are committed to social entrepreneurship as the nation’s first "Do Good" campus.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice Resources Learn how military skills translate to civilian opportunities with O*Net Online

The University works hard to make its websites accessible to any and all users. If you need assistance completing the application process, please contact us at one of the below options: Email: [e-mail] Phone: [phone] Maryland Relay: Dial 711. This contact information cannot be used to inquire about application status.