Data Scientist, Customer Analytics & ML (Plano, Onsite)

Sally Beauty Supply LLC; Plano (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid vacation and sick days

Paid holidays

Tuition reimbursement

401(k) with company match

In-house salon services

Job summary

Sally Beauty Supply LLC in Plano, TX is seeking a Data Scientist to turn customer data into ML models that improve Customer Lifetime Value (CLV). You will design and operate analytics and ML solutions in Databricks, supporting hyper-personalized CRM, retention, and proactive churn reduction.

You’ll translate model outputs into actionable recommendations for non-technical senior leadership, delivering production-ready components and scalable pipelines.

Qualifications

• Master’s degree in Mathematics/Statistics/Data Science or related field
• 4+ years hands-on data science or customer analytics
• Advanced proficiency in Python and SQL
• Experience with Databricks, Spark/PySpark, Delta Lake and cloud environments (Azure preferred; AWS/GCP acceptable)
• Knowledge of regression, classification, clustering (K-Means), survival analysis, recommender systems, and dimensionality reduction (PCA)
• Experience deploying and monitoring models (MLflow, drift detection, CI/CD)
• Ability to communicate insights to non-technical leadership

Responsibilities

• Develop ML models across full lifecycle using Python
• Drive churn, retention, CLV, and propensity-to-buy analytics
• Create customer segments using behavioral and value-based features
• Apply advanced analytics like Market Basket, survival analysis, uplift modeling
• Produce summary statistics, distributions, correlations, and validation checks
• Deliver ad hoc analyses to support planning and forecasting
• Build and maintain a customer 360 view and data pipelines in Databricks
• Develop production-ready components and ensure scalability
• Automate scoring and model retraining with monitoring for data/model drift
• Participate in analytics engineering practices (Git, Azure DevOps, CI/CD)
• Design and analyze A/B and multivariate tests for campaigns
• Maintain SOPs for measurement, data quality, and journey support

Skills

Python

SQL

Communication

Storytelling

Education

Master’s degree in Math/Statistics/Data Science

Tools

Databricks

Spark/PySpark

Delta Lake

Azure

AWS

GCP

MLflow

Git

Azure DevOps

REST APIs

Job description

Sally Beauty Supply LLC in Plano, TX is seeking a Data Scientist to turn customer data into ML models that improve Customer Lifetime Value (CLV). You will design and operate analytics and ML solutions in Databricks, supporting hyper-personalized CRM, retention, and proactive churn reduction.

You’ll translate model outputs into actionable recommendations for non-technical senior leadership, delivering production-ready components and scalable pipelines.